Quality Manager Area (m/w/d)

Sherwin-Williams; Norderstedt; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

Sherwin-Williams is seeking a Quality Excellence Manager to drive quality across the Packaging BU in Germany. You will lead root cause investigations, resolve customer claims, and ensure compliance with ISO 9001 and internal standards, acting as a liaison between sites, technical teams, and commercial stakeholders.

The role emphasizes data-driven quality improvements, collaboration with R&D/GSC, and support for new product introductions and formulary changes. Travel up to 40% is expected.

Qualifikationen

• Bachelor’s degree in Chemistry, Engineering, or related field.
• At least 10 years in Quality, Operations, or Technical roles, preferably in coatings/paint.
• Experience with root cause analysis, ISO standards, and customer-facing quality resolution.
• Excellent communication, leadership, and data analysis skills; Six Sigma Green Belt preferred.

Aufgaben

• Lead root cause investigations and resolution of customer claims.
• Provide customers with accurate quality data and RCA reports.
• Own end-to-end quality investigations and continuous improvement.
• Standardize test methods and QC plans across sites with R&D/GSC.
• Identify systemic issues and implement preventive measures.
• Collaborate with Plant Quality Managers on regional quality plans.
• Support new product introductions and formula changes.
• Ensure ISO 9001 compliance during audits.

Kenntnisse

Root cause analysis

ISO standards

Customer-facing quality

Data analysis

Leadership

Communication

Six Sigma Green Belt

Ausbildung

Bachelor's degree in Chemistry, Engineering, or related field

10+ years experience in Quality/Operations/Technical roles

Jobbeschreibung

The Quality Excellence Manager is accountable for driving quality excellence across the Packaging Business Unit by leading root cause investigations, resolving customer claims, and ensuring compliance with quality standards. This role acts as the primary liaison between manufacturing sites, technical teams, and commercial stakeholders to improve customer satisfaction and reduce opportunity costs.

The Quality Excellence Manager is accountable for driving quality excellence across the Packaging Business Unit by leading root cause investigations, resolving customer claims, and ensuring compliance with quality standards. This role acts as the primary liaison between manufacturing sites, technical teams, and commercial stakeholders to improve customer satisfaction and reduce opportunity costs.

Responsibilities

• Customer Quality & Claim Resolution
• Own end-to-end management of customer complaints and claims, ensuring timely resolution and clear communication of corrective actions.
• Provide customers with accurate quality data and root cause analysis reports.
• Quality Investigations & Continuous Improvement
• Lead complex divisional investigations for escalated quality issues, driving Accelerated Root Cause (ARC) processes.
• In collaboration with R&D/GSC Standardize test methods and quality control plans across sites.
• Identify systemic issues and implement preventive measures to reduce recurrence.
• Offer support and business insight to R&D/GSC on the implementation of robust processes for formulation reviews to mitigate and overcome potential risks in formulations.
• Collaboration & Stakeholder Engagement
• Partner with Plant Quality Managers to execute regional quality plans and share best practices.
• Support new product introductions and formula changes, ensuring quality requirements are met.
• In collaboration with R&D/GSC ensure effective product scale up processes are in place and adhered to
• Actively participate in customer audits and internal audits, ensuring compliance with ISO 9001 and company standards.
• Data Integrity & Reporting
• Maintain accurate quality metrics and dashboards (QRB/BMS) for Packaging BU.
• Analyze quality data to identify trends and actionable insights for improvement.
• Strategic Quality Initiatives
• Drive divisional and global projects aimed at improving quality performance across multiple sites.
• Champion continuous improvement methodologies (Lean, Six Sigma) to enhance operational efficiency.

Qualifications

• Bachelor's degree in Chemistry, Engineering, or related field.
• Minimum 10 years in Quality, Operations, or Technical roles; coatings or paint industry experience preferred.
• Proven expertise in root cause analysis, ISO standards, and customer-facing quality resolution.
• Strong communication, leadership, and data analysis skills.
• Six Sigma Green Belt preferred.

TRAVEL REQUIREMENTS: Up to 40% of the time

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

• Life … with rewards, benefits and the flexibility to enhance your health and well-being
• Career … with opportunities to learn, develop new skills and grow your contribution
• Connection … with an inclusive team and commitment to our own and broader communities
• It's all here for you... let's Create Your

Possible

Eligibility to Work

You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer

An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.