Technical Program Manager - Customer Success (m/f/d)

Labo; Böblingen; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working hours

30 vacation days

Mobile working

Bike leasing

Bonus program

Company pension scheme

Job summary

LABO in Germany seeks a Technical Program Manager - Customer Success to lead customer-focused programs, manage escalations, and coordinate across engineering, service, quality, and management teams. This role emphasizes driving measurable value through KPI monitoring and data-driven actions.

You will define KPIs, drive improvements, and support metrology initiatives while translating complex data into executive dashboards.

Qualifications

• Master's degree in Electrical Engineering, Computer Science, Physics, or related field
• Experience in a system-driven environment combining hardware and software products
• Experience managing technical projects or customer-facing initiatives
• Experience with international/global semiconductor customers

Responsibilities

• Lead customer-focused technical programs and escalations with clear scope and milestones
• Interface between customers, engineering, service, quality and management for execution
• Define and monitor customer KPIs to identify performance gaps and drive corrective actions
• Lead structured problem-solving using RCA, 8D, and cross-functional collaboration
• Support metrology initiatives to improve system performance and product quality
• Translate complex technical data into executive dashboards and recommendations
• Facilitate customer reviews and technical workshops focused on operational excellence

Skills

Project management

Stakeholder management

Data analysis

KPI tracking

Technical communication

Cross-functional teamwork

Presentation skills

Travel willingness

Education

Master's degree in Electrical Engineering

Tools

Power BI

Spotfire

Tableau

Job description

Jobs & Karriere in Labortechnik Finde deinen Job mit LABO – für Fachkräfte in Forschung, Entwicklung und Diagnostik 25 km

Technical Program Manager - Customer Success (m/f/d)

Technical Program Manager - Customer Success (m/f/d)

IoT, 5G and Artificial Intelligence. Unthinkable without us. More than half of all the microchips produced worldwide first pass through our hands. As the global market leader of automated test systems in the semiconductor industry we help the world to realize the digital transformation, enable our customers to shape the future and offer you the exciting jobs intended for pioneers.

• Lead customer-focused technical programs, projects, and escalations, ensuring clear scope, milestones, timely communication, root cause identification, and sustainable corrective actions.
• Act as the key interface between customers, engineering, service, quality, and management teams to ensure successful execution of customer programs.
• Define, monitor, and analyze customer-centric KPIs to identify performance gaps and drive data-driven corrective and preventive actions that improve fleet performance, operational efficiency, system utilization, and equipment availability.
• Lead structured problem-solving activities using RCA, 8D, and cross-functional collaboration to resolve complex customer issues and drive continuous improvement.
• Support metrology and measurement-related initiatives to improve system performance, product quality, and process capability in customer environments.
• Translate complex technical and operational data into management-level insights, recommendations, and executive dashboards that drive measurable customer value, productivity, and business impact.
• Facilitate customer reviews, technical workshops, and strategic discussions focused on operational excellence, reliability improvement, and future technology requirements.
• Master's degree in Electrical Engineering, Computer Science, Physics, Semiconductor Engineering, or related field. Equivalent professional experience will also be considered.
• Proven experience in a system-driven environment combining hardware and software products.
• Experience managing technical projects, programs, or customer-facing initiatives in a complex engineering environment.
• Experience working directly with global semiconductor customers.
• Experience leading technical customer escalations and driving resolution of complex issues in collaboration with cross-functional teams.
• Strong analytical skills with experience defining, interpreting, and steering KPIs and performance metrics.
• Experience with structured problem-solving methodologies such as 8D, RCA, Six Sigma, or similar approaches.
• Technical understanding of measurement systems, metrology, equipment performance analysis, system diagnostics, or process capability evaluation.
• Excellent communication and presentation skills with the ability to communicate effectively from engineering experts to executive management.
• Experience working in international and cross-cultural environments with strong stakeholder management, business acumen, and cross-functional networking skills.
• Willingness to travel internationally (approximately 10%).
• Requirements (Nice to Have)
• Knowledge of the semiconductor industry, semiconductor manufacturing, or Automated Test Equipment (ATE).
• Understanding of semiconductor test methodologies and system performance optimization.
• Experience with data analytics and visualization tools such as Power BI, Spotfire, Tableau, or similar platforms.
• Familiarity with reliability engineering, operational excellence, or quality management systems.
• Understanding of the Advantest V93000 tester platform.
• Certification in PMP, Agile, Scrum, Lean Six Sigma, or comparable methodologies.
• Flexibility
• Development
• Fitness
• Security
• Flexible and trust-based working hours, 30 vacation days + option for additional vacation days, mobile working, individual part-time models and programs for extended periods of absence
• Attractive salary, share in Advantest's success through our exceptionally appealing bonus program as well as numerous subsidies, discounts and offerings (e.g. bike leasing)
• Structured onboarding programs and mentoring, development discussions, technical and soft skill trainings, language courses and knowledge sessions
• Ergonomic working environment, sports and fitness options and events (e.g. Global Challenge) as well as health days
• Attractive company pension scheme, comprehensive insurance coverage and support in emergency situations