Technical Program Manager - Customer Success (m/f/d)

Advantest Europe GmbH; Böblingen; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working hours

30 vacation days + extra days

Mobile working and part-time options

Job summary

Advantest Europe GmbH in Böblingen is seeking a Technical Program Manager to lead customer-focused technical programs and drive improvements across hardware and software products. You will coordinate with engineering, service, quality and management to ensure on-time delivery and value realization for clients.

The role requires strong KPI discipline, RCA/8D problem solving, and excellent communication up to executive level, with international travel expected about 10%.

Qualifications

• Master's degree or equivalent experience in a technical field.
• Experience leading technical programs in a hardware/software environment.
• Experience with global semiconductor customer engagements.
• Proven track record managing escalations and cross-functional teams.
• Strong KPI definition, interpretation and data-driven decision making.
• Familiarity with RCA, 8D, Six Sigma or similar methods.
• Knowledge of metrology, device performance analysis, or system diagnostics.
• Excellent communication skills from engineers to executives.
• Ability to operate in international, cross-cultural contexts.

Responsibilities

• Lead customer-focused technical programs and escalations with clear scope and milestones.
• Interface between customers, engineering, service, quality and management for successful execution.
• Define, monitor and analyze KPIs to drive improvements and fleet performance.
• Lead problem-solving via RCA, 8D and cross-functional collaboration.
• Support metrology initiatives to enhance system performance and quality.
• Translate data into executive dashboards and management insights.
• Facilitate customer reviews, technical workshops and strategic discussions.

Skills

Customer-focused program management

Cross-functional collaboration

Data-driven KPI analysis

Root cause analysis (RCA)

8D problem solving

Metrology and measurement systems

Executive-level communication

International stakeholder management

Willingness to travel (10%)

Education

Master's degree in Electrical Engineering, Computer Science, Physics, Semiconductor Engineering or related field

Tools

Power BI

Spotfire/Tableau

Job description

Technical Program Manager - Customer Success (m/f/d)

Your Responsibilities

• Lead customer-focused technical programs, projects, and escalations, ensuring clear scope, milestones, timely communication, root cause identification, and sustainable corrective actions.
• Act as the key interface between customers, engineering, service, quality, and management teams to ensure successful execution of customer programs.
• Define, monitor, and analyze customer-centric KPIs to identify performance gaps and drive data-driven corrective and preventive actions that improve fleet performance, operational efficiency, system utilization, and equipment availability.
• Lead structured problem-solving activities using RCA, 8D, and cross-functional collaboration to resolve complex customer issues and drive continuous improvement.
• Support metrology and measurement-related initiatives to improve system performance, product quality, and process capability in customer environments.
• Translate complex technical and operational data into management-level insights, recommendations, and executive dashboards that drive measurable customer value, productivity, and business impact.
• Facilitate customer reviews, technical workshops, and strategic discussions focused on operational excellence, reliability improvement, and future technology requirements.

Your Qualifications

• Master's degree in Electrical Engineering, Computer Science, Physics, Semiconductor Engineering, or related field. Equivalent professional experience will also be considered.
• Proven experience in a system-driven environment combining hardware and software products.
• Experience managing technical projects, programs, or customer-facing initiatives in a complex engineering environment.
• Experience working directly with global semiconductor customers.
• Experience leading technical customer escalations and driving resolution of complex issues in collaboration with cross-functional teams.
• Strong analytical skills with experience defining, interpreting, and steering KPIs and performance metrics.
• Experience with structured problem-solving methodologies such as 8D, RCA, Six Sigma, or similar approaches.
• Technical understanding of measurement systems, metrology, equipment performance analysis, system diagnostics, or process capability evaluation.
• Excellent communication and presentation skills with the ability to communicate effectively from engineering experts to executive management.
• Experience working in international and cross-cultural environments with strong stakeholder management, business acumen, and cross-functional networking skills.
• Willingness to travel internationally (approximately 10%).

Requirements (Nice to Have)

• Knowledge of the semiconductor industry, semiconductor manufacturing, or Automated Test Equipment (ATE).
• Understanding of semiconductor test methodologies and system performance optimization.
• Experience with data analytics and visualization tools such as Power BI, Spotfire, Tableau, or similar platforms.
• Familiarity with reliability engineering, operational excellence, or quality management systems.
• Understanding of the Advantest V93000 tester platform.
• Certification in PMP, Agile, Scrum, Lean Six Sigma, or comparable methodologies.
• German language skills.

Our offer

Flexibility

Flexible and trust-based working hours, 30 vacation days + option for additional vacation days, mobile working, individual part-time models and programs for extended periods of absence

Benefits

Attractive salary, share in Advantest´s success through our exceptionally appealing bonus program as well as numerous subsidies, discounts and offerings (e.g. bike leasing)

Development

Structured onboarding programs and mentoring, development discussions, technical and soft skill trainings, language courses and knowledge sessions

Fitness

Ergonomic working environment, sports and fitness options and events (e.g. Global Challenge) as well as health days

Security

Attractive company pension scheme, comprehensive insurance coverage and support in emergency situations

Would you like to know more about jobs at Advantest and about our unique team spirit? Our employees offer you their personal insights into our working environ

For further information visit: www.advantest-career.de

Advantest - We enable tomorrow’s technology.

IoT, 5G and Artificial Intelligence. Unthinkable without us. More than half of all the microchips produced worldwide first pass through our hands. As the global market leader of automated test systems in the semiconductor industry we help the world to realize the digital transformation, enable our customers to shape the future and offer you the exciting jobs intended for pioneers.

Are you seeking answers and opportunities for your future? At our site in Böblingen you will find both as