Technical Expert Frankfurt

Airzone; Frankfurt; Remote; EUR 52,000 - 70,000; Full time

Job summary

Airzone, a leading HVAC solutions provider, seeks a technical support specialist for the German market, delivering on-site and remote assistance, diagnosing issues, and training customers to operate our systems confidently. You will act as a technical reference, coordinate with our Spain-based hotline during peak periods, and help size the ATS network while supporting service visits and audits.

Domestic and international travel will be required; fluency in English and German is essential to

Qualifications

• Essential: Higher-level vocational training in Electronics or similar.
• Desirable: Knowledge of air conditioning/HVAC.
• Excellent command of English and German.

Responsibilities

• Provide technical support to customers in the German market, on-site and remotely.
• Train customers and deliver technical services.
• Serve as technical reference within the area and transfer knowledge through training sessions.
• Coordinate with Technical Support team and report incidents.
• Support ATS network sizing, contract reviews, and onboarding.
• Attend installations to diagnose and resolve issues and conduct audits.
• Organize webinars and training content with sales and R&D teams.

Skills

English

German

Electronics knowledge

HVAC knowledge

Education

Higher-level vocational training in Electronics

Job description

Who are we?AIRZONE is a leading company in smart HVAC solutions with an international presence. Our commitment to sustainability, technology, and people has made us a benchmark in the HVAC industry. JOIN THE SMART COMFORT REVOLUTION!At AIRZONE, we're redefining the future of comfort and energy efficiency through cutting-edge technology. If you're passionate about innovation, challenges, and want to work in a dynamic environment where your ideas matter — we want to hear from you!.Job objective:Provide technical support to customers in the german market, both on-site and remotely. Training of customers and technical services associated with the company.Roles and responsibilities:Technical Support· Be a technical reference within the area, with knowledge of solutions at a functional and technical level. Pass on knowledge to the team through internal training sessions.· Manage communication channels with the Technical Support team. Communication procedures, incident management, installation follow-up, etc.· Detection and reporting of new incidents through the channels defined by the company.· Participation in industry trade fairs when necessary, accompanying ATS so that they become as self-sufficient as possible.· Support for the Technical team based in Spain (Hotline) during peak work seasons (holidays, etc.ATS· Sizing of the ATS network to cover the services offered by the company. Identification of profiles (together with the sales team), joint review of contractual conditions, contract signing, etc.· Technical and procedural training for STAs. Monitoring their performance to correct possible misalignments.· Keep track of service visits.· Monitor the quality of service of the ATS network with customers.· Organization of regular webinars to update ATS knowledge, needs, work reports, etc.· Joint visits with the ATS to resolve incidents, provide training, conduct audits, etc..Training· Strengthen customer training (for example, through specific events) in collaboration with the sales network.· Strengthen training for internal teams.· Collaboration with the R&D teams to report incidents and product improvements.. Attend installations to carry out a correct diagnosis.· Collaboration with the training department to prepare training content.Quality· Reporting of product incidents or malfunctions. In-depth investigation of the root cause of the problem in order to report it appropriately through the channels defined by the company (Carrying out on-site visits)· Collaboration with the rest of the company's departments to find solutions to customer incidents.Basic education requiredEssential: Higher-level vocational training in Electronics or similar.Specific knowledgeEssential: Knowledge of electronics.Desirable: Knowledge of air conditioning/HVAC.Minimum experience1 year of previous experience in a similar position is desirable.Other specific job requirementsUsual place of residence: FráncfortOn-site positionEssential: Availability for domestic and international travel — Category B driving licence, spoken languages: English and German.If you share our values and love what we do, we want to meet you!Apply now and help us build the future of smart comfort.