Experto Tecnico Fráncfort

Airzone; Frankfurt; Hybride; EUR 42 000 - 66 000; Plein temps

Résumé du poste

Airzone, a leading HVAC solutions provider, seeks a technical support specialist for the German market. You will assist customers on-site and remotely, train users, and contribute to incident management and product improvements.

Collaboration with the Spain-based hotline will be part of peak activity, and occasional visits to installations are required. Essential: electronics knowledge and a higher-level electronics qualification; German and English language proficiency; willingness to travel

Qualifications

• Higher-level vocational training in Electronics or a similar field.
• Knowledge of electronics is essential.
• Desirable knowledge of air conditioning/HVAC.
• Minimum one year of experience in a similar role.

Responsabilités

• Provide technical support to customers in the German market, onsite and remotely.
• Train customers and deliver technical services associated with the company.
• Act as a technical reference within the area and share knowledge with the team.
• Coordinate with the Spain-based hotline during peak periods.
• Carry out on-site visits to diagnose and resolve incidents.
• Organize webinars and collaborate with R&D to report product improvements.

Connaissances

Knowledge of electronics

Formation

Higher-level vocational training in Electronics

Description du poste

## Experto Tecnico FráncfortApply: Remote - Germany: Full time: Posted Yesterday****Who are we?******AIRZONE is a leading company in smart HVAC solutions with an international presence. Our commitment to sustainability, technology, and people has made us a benchmark in the HVAC industry. JOIN THE SMART COMFORT REVOLUTION!****At AIRZONE, we're redefining the future of comfort and energy efficiency through cutting-edge technology. If you're passionate about innovation, challenges, and want to work in a dynamic environment where your ideas matter — we want to hear from you!**.**Job objective:**Provide technical support to customers in the german market, both on-site and remotely. Training of customers and technical services associated with the company.**Roles and responsibilities:**Technical Support· Be a technical reference within the area, with knowledge of solutions at a functional and technical level. Pass on knowledge to the team through internal training sessions.· Manage communication channels with the Technical Support team. Communication procedures, incident management, installation follow-up, etc.· Detection and reporting of new incidents through the channels defined by the company.· Participation in industry trade fairs when necessary, accompanying ATS so that they become as self-sufficient as possible.· Support for the Technical team based in Spain (Hotline) during peak work seasons (holidays, etc.ATS· Sizing of the ATS network to cover the services offered by the company. Identification of profiles (together with the sales team), joint review of contractual conditions, contract signing, etc.· Technical and procedural training for STAs. Monitoring their performance to correct possible misalignments.· Keep track of service visits.· Monitor the quality of service of the ATS network with customers.· Organization of regular webinars to update ATS knowledge, needs, work reports, etc.· Joint visits with the ATS to resolve incidents, provide training, conduct audits, etc..Training· Strengthen customer training (for example, through specific events) in collaboration with the sales network.· Strengthen training for internal teams.· Collaboration with the R&D teams to report incidents and product improvements.. Attend installations to carry out a correct diagnosis.· Collaboration with the training department to prepare training content.Quality· Reporting of product incidents or malfunctions. In-depth investigation of the root cause of the problem in order to report it appropriately through the channels defined by the company (Carrying out on-site visits)· Collaboration with the rest of the company's departments to find solutions to customer incidents.**Basic education required**Essential: Higher-level vocational training in Electronics or similar.**Specific knowledge**Essential: Knowledge of electronics.Desirable: Knowledge of air conditioning/HVAC.**Minimum experience**1 year of previous experience in a similar position is desirable.**Other specific job requirements**Usual place of residence: FráncfortOn-site positionEssential: Availability for domestic and international travel — Category B driving licence, spoken languages: English and German