Technical Customer Support Expert (m/f/d)

DISH Digital Solutions; Düsseldorf; Vor Ort; EUR 50.000 - 55.000; Vollzeit

Benefits dieser Stelle

Private pension

JobRad

DISH Sports Club

Corporate Benefits

METRO access

Zusammenfassung

DISH Digital Solutions in Germany is seeking a Technical Customer Support Expert to ensure our HoReCa customers rely on our cloud-based solutions. You will resolve technical issues, provide expert guidance, and support continuous service improvements to help partners succeed.

The role involves rotating shifts covering business hours, evenings, and weekends, and addressing issues across POS systems, payment terminals, printers, networks, and connected devices.

Qualifikationen

• Experience in second-level technical support or a comparable customer-facing technical role.
• Solid understanding of computer systems, mobile devices, and troubleshooting methodologies.
• Working knowledge of networking concepts and network troubleshooting.
• Hands-on experience with Windows, Linux, and macOS environments; Jira is a plus.

Aufgaben

• Provide advanced technical support for DISH products and services across multiple support channels.
• Configure, troubleshoot, and resolve issues related to POS systems, payment terminals, printers, networks, and connected devices.
• Take ownership of technical incidents, prioritize effectively, and ensure timely resolution to minimize customer impact.
• Collaborate with colleagues, external partners, and internal stakeholders to resolve complex technical challenges.
• Identify recurring issues, contribute to root cause analysis, and support continuous service improvements.
• Maintain and enhance internal documentation, knowledge articles, and training materials to strengthen team expertise.

Kenntnisse

Second-level technical support

Networking concepts

Windows

Linux

macOS

Jira

English fluency

German fluency

Jobbeschreibung

Your Contribution

The Customer Service team at DISH supports a range of cloud-based solutions and digital tools that help hospitality businesses operate more efficiently and deliver outstanding guest experiences. As a Technical Customer Support Expert, you will play a key role in ensuring our customers can rely on our solutions every day. By resolving technical issues, providing expert guidance, and identifying opportunities for improvement, you will help deliver a seamless customer experience and contribute to the success of our HoReCa partners. To support our customers when they need us most, our team operates in rotating shifts covering business hours, evenings, and weekends.

Menu of Responsibilities

• Provide advanced technical support for DISH products and services across multiple support channels.
• Configure, troubleshoot, and resolve issues related to POS systems, payment terminals, printers, networks, and connected devices.
• Take ownership of technical incidents, prioritize effectively, and ensure timely resolution to minimize customer impact.
• Collaborate with colleagues, external partners, and internal stakeholders to resolve complex technical challenges.
• Identify recurring issues, contribute to root cause analysis, and support continuous service improvements.
• Maintain and enhance internal documentation, knowledge articles, and training materials to strengthen team expertise.

Ingredients for Success

• Proven experience in second-level technical support or a comparable customer-facing technical role.
• Solid understanding of computer systems, mobile devices, and technical troubleshooting methodologies.
• Working knowledge of networking concepts and network troubleshooting.
• Hands-on experience with Windows, Linux, and macOS environments; familiarity with Jira is considered an advantage.
• Fluency in English and German (C1 level), both written and spoken.
• Strong customer focus with a genuine motivation to understand customer needs and deliver excellent service.

Recipe Card

DISH has more than 380k customers across multiple countries, with a diverse team representing over 34 nationalities. Our products range from reservation solutions to payment terminals, providing a broad toolkit to independent, small to medium-sized restaurants to digitize their businesses. While we are approximately 200 employees at DISH, we closely collaborate with METRO and their countries to transform the HoReCa sector with our innovative solutions, making us a leader in this industry.

Join our HoReCa Revolution

At DISH, we are shaping the digital future of hospitality. We believe in empowering restaurants, cafés, bars, and hotels with innovative technology that helps them succeed. If you enjoy solving technical challenges, working closely with customers, and contributing to a team that makes a real impact,

Be one part of many chefs

GET THINGS DONE QUICKLY Join our fast-paced environment where we push boundaries and actively challenge ourselves to digitize the HoReCa (Hotel, Restaurant, and Catering) world. By joining DISH, you will directly contribute to our goal of becoming a data-driven company within the METRO Growth Plan. OWNERSHIP At DISH, you own your projects, regardless of your job level. We encourage you to stand up for your ideas, think outside the box, and always question the status quo. Your unique perspective can make all the difference!FLEXWORK We know that life happens and we cater your needs to integrate work from where you work most productive. INNOVATION & AGILE WORK We understand the value of learning from mistakes and know that every setback is an opportunity for growth and improvement. In our agile working culture, we learn from each other and embrace an entrepreneurial mindset.DISHVERSITY Join an international company with members from over 34 different cultures. Together, we celebrate diversity and respect our multinational backgrounds.DISHPOWERMENT Our commitment extends beyond business success - we want our employees to thrive! There are loads of opportunities for skill-building and career development. You are never alone; we have got your back! Whether it is your manager, your team, or colleagues from other departments, they are all here to empower you!CUSTOMER CENTRICITY Understanding our customer is essential. We are experts in the market and are passionate about creating digital solutions for our customers to truly live their passion. As part of #OneMETRO we run together and sCore together - wholesale to the max! ON TOP BENEFITS

• Private pension scheme
• JobRad
• DISH Sports Club including on Campus Gym and Sports Communities
• Corporate Benefits
• Access to METRO stores

You can expect an approximate annual gross salary of 50 - 55k if you meet the requirements of this position.