Senior Product Owner – CRM (m/f/d)

United States Digital Space LLC; Düsseldorf; Hybrid; EUR 75.000 - 95.000; Vollzeit

Benefits dieser Stelle

Private pension scheme

JobRad

DISH Sports Club

Corporate Benefits

DISH.digital benefits

Employee discounts in METRO stores

Zusammenfassung

DISH in Düsseldorf is seeking a Senior Product Owner – CRM to evolve our Odoo-based CRM and ERP platforms, bridging business and technology to boost customer experiences and operational efficiency.

You will own the product vision, backlog, and roadmap, collaborate with Sales, Finance, Operations and Data teams, and drive process improvements across order-to-cash, billing, payments, logistics, and finance. Fluent English required.

Qualifikationen

• Proven experience in product ownership and product management.
• Strong business analysis skills with focus on CRM/ERP processes.
• Experience working with CRM/ERP platforms; Odoo knowledge is a plus.

Aufgaben

• Define and drive the product vision, roadmap, and priorities for our Odoo-based CRM and ERP platforms, aligned with business strategy and customer experience goals.

Kenntnisse

Product ownership

Product management

Business analysis

CRM/ERP processes

Odoo knowledge

Stakeholder alignment

Tools

Odoo

Jobbeschreibung

Your ContributionAs Senior Product Owner – CRM, you drive the evolution of our Odoo-based CRM and ERP platforms and ensure they continuously support our business objectives. You combine product ownership with a strong focus on business process excellence, challenging existing ways of working and identifying opportunities for simplification and automation. Acting as the bridge between business and technology, you align stakeholders across functions and countries around a shared product vision. Through continuous improvement of customer, operational, and financial processes, you help create better customer experiences, higher efficiency, and scalable business operations.

Menu of ResponsibilitiesIn this role, you take ownership of our CRM and ERP landscape and drive continuous improvement across business-critical processes:

• Define and drive the product vision, roadmap, and priorities for our Odoo-based CRM and ERP platforms, aligned with business strategy and customer experience goals. Analyse, challenge, and continuously improve end-to-end business processes across Order-to-Cash, billing, payments, customer management,logistics, procurement, and finance. Own andprioritisethe product backlog, translating business needs and process improvement opportunities into clear user stories and deliverables. Partner with Sales, Finance, Customer Experience, Support, Operations, Logistics, and Data teams to align priorities andmaximisebusiness value. Lead collaboration with implementation and service partners, ensuring solutions meet business requirements, quality standards, and expected outcomes. Drive adoption of new capabilities by ensuring process integrity, data quality, effective release planning, stakeholder engagement, and continuous feedback.

Ingredients for Success ProvenexperienceinProductOwnership,ProductManagement, Business Analysis,orasimilarrolewithinCRM, ERP,orbusinesssystemsenvironments. Strongunderstandingofcommercial, operational,financial, andlogisticsprocesses,withtheabilitytoidentifyanddriveprocessimprovements. Experiencemanagingproductbacklogs,priorities, andstakeholderexpectationswithinagilewaysofworking. Excellentcommunicationandfacilitationskills,enablingalignmentanddecision-makingacrossdiversestakeholdergroups. Customer-focusedmindsetcombinedwithapassionforcontinuousimprovement, operational excellence, andmeasurablebusinessoutcomes. Experience working with CRM and ERP platforms; knowledge of Odoo is beneficial. Fluent English isrequired.

Recipe CardDISH has more than 380k customers across multiple countries, with a diverse team representing over 34 nationalities. Our products range from reservation solutions to payment terminals, providing a broad toolkit to independent, small, medium-sized restaurants to digitize their businesses. While we are approximately 200 employees at DISH, we closely collaborate with METRO and their countries to transform the HoReCa sector with our innovative solutions, making us a leader in this industry.

Join our HoReCa RevolutionShape the systems behind our customer and business processes and help drive the digital transformation of the hospitality industry. Your product vision and passion for continuous improvement will make a real impact across our organization!

Be one part of many chefsGET THINGS DONE QUICKLYJoin our fast-paced environment where we push boundaries and actively challenge ourselves to digitise the HoReCa (Hotel, Restaurant, and Catering) world. By joining DISH, you will directly contribute to our goal of becoming a data-driven company within the METRO Growth Plan.

OWNERSHIPAt DISH, you own your projects, regardless of your job level. We encourage you to stand up for your ideas, think outside the box, and always question the status quo. Your unique perspective can make all the difference!

FLEXWORKWe know that life happens and we cater your needs to integrate work from where you work most productive – also up to 30 days working from abroad of Germany in specific countries.

INNOVATION & AGILE WORKWe understand the value of learning from mistakes and know that every setback is an opportunity for growth and improvement. In our agile working culture we learn from each other and embrace an entrepreneurial mindset.

DISHVERSITYJoin an international company with members from over 34 different cultures. Together, we celebrate diversity and respect our multinational backgrounds.

DISHPOWERMENTOur commitment extends beyond business success - we want our employees to thrive! We have got loads of opportunities for skill-building and career development. You are never alone, we have got your back! Whether it is your manager, your team, or colleagues from other departments, they are all here toempoweryou!

CUSTOMER CENTRICITYUnderstanding our customer is essential. We are experts in the market and are passionate about creating digital solutions for our customers to truly live their passion. As part of #OneMETRO we run together and sCore together; wholesale to the max! Bite-sized benefits:Private pension schemeJobRadDISH Sports Club including on-campus Gym Corporate Benefits& DISH.digital benefitsAccess and employee discounts in METRO stores

When you meet the requirements of this role, you can expect an annual salary of approximately 85k.