Lead Customer Success Manager

Jobtailor; Deutschland; Remote; EUR 90.000 - 150.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a Senior Customer Success Manager to serve as a strategic advisor to executive stakeholders in Germany. You will align Invenco by GVR solutions with customers' business objectives, develop success plans, and drive retention and expansion across enterprise accounts.

The role requires 10+ years in customer-facing roles within software, with 5+ years supporting enterprise customers. Travel up to 20% is expected. A strong background in SaaS and CRM tools is preferred.

Qualifikationen

• 10+ years of experience in customer success, account management, marketing, or technology roles.
• 5+ years supporting enterprise/Tier 1 customers.
• Experience with technology and marketing fields is a plus.
• Fuel Management in Logistics and Invoice Reconciliation preferred.
• CRM tools and SaaS experience are advantageous.

Aufgaben

• Advise executive stakeholders and align solutions with clients' long-term objectives.
• Develop and execute customer success plans for strategic accounts.
• Identify risks, opportunities, and measurable outcomes to drive retention and expansion.
• Lead executive-level reviews and coordinate cross-functional resolution.
• Capture Voice of Customer feedback and translate into product insights.
• Travel up to 20% to engage with customers on-site.

Kenntnisse

Customer Success

Strategic Account Planning

SaaS Environment Experience

Enterprise Customer Support

Voice of Customer

Ausbildung

Bachelor’s degree preferred

Master’s degree preferred

Tools

CRM Tools

SaaS Solutions

Jobbeschreibung

• Serve as strategic advisor to executive customer stakeholders
• Align Invenco by GVR solutions with customers’ long-term business objectives, digital transformation initiatives, and operational priorities
• Develop and execute customer success plans for strategic accounts
• Identify risks, opportunities, and measurable outcomes to drive retention, expansion, and advocacy
• Build relationships with key customer stakeholders and serve as primary point of contact
• Lead strategic business reviews and executive-level customer meetings
• Provide account insights, performance updates, and recommendations
• Act as escalation point for assigned accounts and coordinate cross-functional resolution
• Represent customer needs to Product, Engineering, Commercial, Support, and Operations teams
• Provide Voice of Customer feedback, trend analysis, and business insights to Product Management
• Analyze customer operational and business data to improve performance and solution utilization
• Ensure customer adoption, engagement, desired business outcomes, and recognized value
• Identify and drive expansion, cross-sell, and upsell opportunities
• Share best practices, mentor team members, and contribute to process improvement
• Travel up to 20%

Requirements

• 10+ years of demonstrated experience working with a software company in a customer success manager, account management, marketing, or technology role
• 5+ years of experience supporting enterprise / Tier 1 customers
• Experience and/or a degree in both a technology and marketing field is preferred
• Fuel Management experience in Logistics and Invoice Reconciliation preferred
• SaaS environment and CRM tools experience is a plus
• Bachelor’s degree preferred, but not required
• Master’s degree preferred, but not required
• Ability to travel up to 20%

Core Competencies

Demonstrates expertise in customer success management, strategic account planning, and relationship building with executive stakeholders. Proficient in analyzing operational data to drive customer engagement, retention, and expansion in a SaaS environment.

Highest-signal resume keywords

• Customer Success Management
• Strategic Account Planning
• SaaS Environment Experience
• Enterprise Customer Support
• Fuel Management Experience

Hard Skills

• Customer Success Plans
• Operational Data Analysis
• Digital Transformation Initiatives
• Performance Updates
• Cross-Sell Opportunities

Soft Skills

• Relationship Building
• Mentoring Team Members
• Communication Skills

Industry Keywords

• Logistics
• Invoice Reconciliation
• Voice of Customer
• Business Insights

Tools & Technologies

• CRM Tools
• SaaS Solutions