Team Lead IT Helpdesk (m/f/d)

Agraya; Köln; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working hours

Mobile office (Germany)

Corporate Benefits

Health & well-being programs

Central office in Cologne

Job summary

Agraya GmbH in Cologne seeks a Team Lead IT Helpdesk to drive the IT support function and lead a small team. You will coordinate incident resolution, ensure service quality, and maintain strong communication with users and stakeholders.

You will oversee second-line support for internal users and clients, evaluate new tools to streamline workflows, and contribute to a culture of proactive problem solving within the IT group.

Qualifications

• Degree in computer science or information technology, or equivalent.
• 5 years' practical IT experience and 2 years in people management.
• Proven ability to diagnose and resolve software, hardware, and network issues.
• Familiarity with enterprise software such as Microsoft 365 and Active Directory.

Responsibilities

• Lead and manage the IT Helpdesk team to resolve issues efficiently and improve user satisfaction.
• Oversee resolution of technical issues with clear communication and quality service.
• Ensure seamless communication and collaboration for efficient issue resolution.
• Provide second-level support for Agraya users and clients.
• Research and propose new applications to streamline internal processes.

Skills

Team leadership

IT helpdesk

Issue diagnosis

Communication

Education

Degree in computer science or information technology

Tools

Microsoft 365

Active Directory

Job description

Agraya GmbH, based in Cologne, Germany, is the umbrella company behind the GLOBALG.A.P. and GGN label brands. With over 20 years of experience in standard setting and solution development, Agraya operates globally with the aim to empower agricultural supply chains with trusted intelligence that enhances operational efficiency.

Our goal is to redefine global agriculture as a force for equitable prosperity, ecological resilience, and human dignitywhere farmers of every scale thrive as empowered partners in shaping a sustainable future.

Team Lead IT Helpdesk (m/f/d) working 39h/week to start immediately.

What you will do:

• Ensure efficient and timely resolution of IT issues by leading and managing the team, while improving overall user satisfaction through streamlined processes and support
• Oversee resolution of technical issues while maintaining clear communication, ensuring prompt and quality service that meets user expectations
• Ensure seamless communication and collaboration, facilitating efficient issue resolution and support
• Oversee support for Agraya users and second-level assistance for clients
• Conduct research and suggest new applications to enhance internal processes and simplify users' daily tasks

What we are looking for:

• Degree in the field of computer science, information technology; or equivalent
• 5 years of practical experience in a related field and 2 years of experience in managing employees
• Expertise in diagnosing and resolving software, hardware, and network issues
• Knowledge of operating systems and common enterprise software (e.g., Microsoft 365, Active Directory)

What you can expect from us:

• Flexible working hours & mobile office options (within Germany) for a healthy work-life-balance
• Diverse, values-driven team committed to making farming safer and more sustainable
• Personal and professional growth through continuous learning and ownership culture
• Exclusive employee discounts (Corporate Benefits)
• Health & well-being programs for body & mind (Urban Sports Club / Open Up)
• Central office location in downtown Cologne

Interested?