Team Lead IT Helpdesk (m/f/d)

Agraya GmbH; Köln; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Deutschlandticket

Corporate Benefits

Urban Sports Club/Open Up

Job summary

Agraya GmbH, based in Cologne, Germany, seeks a Team Lead IT Helpdesk (m/f/d) to lead the 39h/week IT support team and ensure rapid, high-quality incident resolution for staff and clients.

The role requires a degree in IT, 5 years in related work and 2 years in people management, strong OS, network, and software troubleshooting skills, and English fluency (C1). The position offers flexible hours, a central Cologne office, and employee benefits.

Qualifications

• Degree in the field of computer science, information technology; or equivalent.
• 5 years of practical experience in a related field and 2 years in managing employees.
• Expertise in diagnosing and resolving software, hardware, and network issues.
• Knowledge of operating systems and common enterprise software (e.g., Microsoft 365, Active Directory).
• Proficient in English (C1 level).

Responsibilities

• Lead IT helpdesk team to resolve issues efficiently and improve user satisfaction.
• Oversee resolution of technical issues with clear communication and timely service.
• Ensure seamless communication and collaboration for efficient issue resolution.
• Oversee support for Agraya users and second-level assistance for clients.
• Research and suggest new applications to simplify internal processes and daily tasks.

Skills

Team leadership

IT helpdesk

Networking

Windows troubleshooting

Microsoft 365

Active Directory

English (C1)

Education

Degree in computer science / IT or equivalent

Tools

Microsoft 365

Active Directory

Job description

Agraya GmbH, based in Cologne, Germany, is the umbrella company behind the GLOBALG.A.P. and GGN label brands. With over 20 years of experience in standard setting and solution development, Agraya operates globally with the aim to empower agricultural supply chains with trusted intelligence that enhances operational efficiency.

Our goal is to redefine global agriculture as a force for equitable prosperity, ecological resilience, and human dignitywhere farmers of every scale thrive as empowered partners in shaping a sustainable future.

We are looking for a Team Lead IT Helpdesk (m/f/d) working 39h/week to start immediately.

What you will do:

• Ensure efficient and timely resolution of IT issues by leading and managing the team, while improving overall user satisfaction through streamlined processes and support
• Oversee resolution of technical issues while maintaining clear communication, ensuring prompt and quality service that meets user expectations
• Ensure seamless communication and collaboration, facilitating efficient issue resolution and support
• Oversee support for Agraya users and second-level assistance for clients
• Conduct research and suggest new applications to enhance internal processes and simplify users' daily tasks

What we are looking for:

• Degree in the field of computer science, information technology; or equivalent
• 5 years of practical experience in a related field and 2 years of experience in managing employees
• Expertise in diagnosing and resolving software, hardware, and network issues
• Knowledge of operating systems and common enterprise software (e.g., Microsoft 365, Active Directory)
• Proficient in English (C1 level)

What you can expect from us:

• Flexible working hours & mobile office options (within Germany) for a healthy work-life-balance
• Diverse, values-driven team committed to making farming safer and more sustainable
• Personal and professional growth through continuous learning and ownership culture
• Free public transport with "Deutschlandticket"
• Exclusive employee discounts (Corporate Benefits)
• Health & well-being programs for body & mind (Urban Sports Club / Open Up)
• Central office location in downtown Cologne

To get a better insight into our vision with Agraya, you are welcome to watch this video: https://www.youtube.com/watch?v=VaOdp3yDhQc .