System Administrator - MacOS (all genders)

Jackalope Digital LLC; Berlin; Hybrid; EUR 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Discount on products

28 days paid time off

Urban Sports Club membership

Deutschlandticket subsidy

Hybrid model with 1 home office day

Zusammenfassung

Sunday Natural seeks an IT Helpdesk specialist to support staff in Berlin, Poland, and remote users. The role focuses on proactive infrastructure maintenance, security, and compliance, with hands-on MacOS, Google Workspace, Jira, and Slack experience.

The candidate will work in an Apple environment, joining a team that values documentation, cost-saving workflows, and strong customer service. This full-time, on-site position requires at least 4 years in system administration or similar roles, and

Qualifikationen

• Hands-on IT experience with system administration and helpdesk support.
• Experience with macOS and Google Workspace management.
• Strong knowledge of Jira and Slack for issue tracking and collaboration.
• Customer-oriented with ITIL-like service management approach.

Aufgaben

• Provide local and remote IT helpdesk support in Berlin and Poland.
• Follow and improve workflows, documenting new processes to save costs and boost efficiency.
• Ensure infrastructure is functioning, diagnose and fix issues proactively.
• Maintain system availability, security, and compliance in collaboration with sys admins.
• Handle ticketing system support, remote connections, on-site visits, and IT kiosk assistance.
• Manage on/offboarding for software and hardware.

Kenntnisse

macOS

Google Suite

Jira

Slack

ITIL-like service management

Customer focus

Team player

Tools

Addigy

Apple Business Manager

Snipe-IT

1Password

Google Workspace

Jobbeschreibung

Your role

• You’ll be part of the IT Helpdesk team in Berlin to provide local and remote support to the company employees in Berlin’s offices, in Poland and remotely
• You’ll follow our processes and implement new ones as new workflows to save costs and improve efficiency, with according documentation
• You are ensuring that our infrastructure are working as expected and fix issues proactively where necessary
• You are ensuring the systems availability, security and compliance of our internal networks and collaborate with our sys admins on monitoring of hosted systems
• You’ll provide support via our ticketing system and by connecting to devices remotely, or by visiting users, or welcome them at our IT Kiosk, providing support of levels 1 to 3
• You will process on/offboardings on both software and hardware sides
• You’ll work with Addigy (MDM tool), Apple Business Manager, Google Workspace,, Snipe-IT (Asset management), 1Password, Slack, Atlassian, and more in an Apple environment

Your profile

• You have at least 4 years of hands-on experience as System Admin or similar role
• You have good knowledge of macOS, Google Suite, Jira, Slack and password management
• You are customer oriented and able to provide support with ITIL like methodology with great communication skills
• You ensure that users are respecting all policies and are in compliance, or act to correct the issues by supporting them or apply compliance rules
• You have a solution-oriented way of thinking, are working with a technical hands-on mentality and is a teamplayer
• You are open to work fully from the Berlin office, we don't offer remote work
• You are fluent in English, German skills are a plus
• This is a full on-site position

What we offer

• An appealing discount on all of our products - from essential oils to vitamins & nutrients
• We offer 28 days of paid time off per year plus up to 5 days off between Christmas and New Year
• The Urban Sports Club membership and either Swapfiets bike rental or a subsidy for the Deutschlandticket
• We believe great things happen when we meet in person, which is why we embrace a hybrid model with one home office day per week - up to two depending on the area you are working in - and up to two weeks per year working from abroad
• Receive various discounts of up to more than 50 percent on attractive brands such as Flaconi, Bosch, Apple or Expedia
• You will be given real ownership and plenty of room for new initiatives, as well as the opportunity to contribute your expertise and implement your great ideas
• Inviting office spaces with access to plenty of organic teas and superfoods from around the world
• We like to celebrate each other! Regular tea & office parties, Christmas and summer feasts and various influencer events such as Women's Day

Sunday Natural emerged from a long-standing passion and research in the fields of health, healing, and personal growth. The lack of natural, high-quality products on the market was the original motivation for founding Sunday Natural in 2013. We aim to produce the products we ourselves would love to buy - as natural as possible, absolutely pure, free from any additives, and of the highest quality. In a strategic partnership with CVC, Sunday Natural is now one of Germany's most renowned quality manufacturers, with its own research and development department in Berlin. For the continuous improvement of our products, we collaborate with selected research institutes, scientists, therapists, farmers, and professional associations.

We take our ecological responsibility very seriously: that’s why the majority of our product range is vegan. We also take an innovative approach to packaging: most of our products are packaged in glass, making them almost entirely recyclable.

Our diverse team in Berlin consists of over 400 employees from more than 45 nationalities and continues to grow - but at a sustainable pace. Our goal is to foster a collaborative, supportive, and inclusive work environment with a diverse group of motivated, talented, and visionary team members.

We highly value equality of opportunity and inclusivity, and we would like to particularly encourage women and candidates from under-represented backgrounds to apply, even if you don’t match with 100% of the requirements.

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