IT Support Specialist (all genders)

Meyandy LLC; Berlin; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Benefits dieser Stelle

Discounts on products

28 days paid time off

Urban Sports Club membership

Hybrid work model

Brand discounts (Apple etc.)

Ownership and initiative space

Zusammenfassung

Sunday Natural seeks an IT Support Specialist to join its IT Engineering & Operations team in Berlin, supporting employees locally and across multiple countries. You will handle macOS issues, onboarding/offboarding, and documentation, while ensuring policy compliance and asset management.

You will work with MDM platforms and collaborate with engineering to roll out new tools, contributing to service improvements and incident resolution.

Qualifikationen

• Strong experience supporting macOS environments.
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Aufgaben

• Provide local and remote IT support to employees via ticketing system, remote sessions, and on-site assistance.
• Troubleshoot incidents related to macOS devices, workplace applications, identity access, and collaboration tools.
• Support onboarding, offboarding, and employee lifecycle processes.
• Maintain and improve IT documentation and operational procedures.
• Ensure devices and users comply with company policies and standards.
• Support endpoint management activities through MDM platforms.
• Collaborate with Solutions Engineering to roll out new tools and standards.
• Participate in operational projects and continuous service improvement initiatives.
• Escalate and coordinate complex issues with engineering teams when required.
• Contribute to inventory accuracy and asset lifecycle management.

Kenntnisse

macOS support

MDM management

Identity management

Slack

Google Workspace

Password manager

IT ticketing

ITIL knowledge

Scripting basics

Communication

German language (nice)

Tools

Addigy

Jamf

Intune

Snipe-IT

Jobbeschreibung

Your role

As our IT Support Specialist you’ll be part of the IT Engineering & Operations department in Berlin, within the Operations & Support team, providing high-quality IT support to employees locally and remotely across multiple countries. You’ll ensure a smooth employee experience while maintaining reliability, compliance, and operational excellence across our workplace environment.

• Provide local and remote IT support to employees through our ticketing system, remote sessions, and on-site assistance
• Troubleshoot and resolve incidents related to macOS devices, workplace applications, identity access, and collaboration tools
• Support onboarding, offboarding, and employee lifecycle processes
• Maintain and improve IT documentation and operational procedures
• Ensure devices and users remain compliant with company policies and standards
• Support endpoint management activities through MDM platforms
• Collaborate with the Solutions Engineering team to roll out new tools, standards, and improvements
• Participate in operational projects and continuous service improvement initiatives
• Escalate and coordinate complex issues with engineering teams when required
• Contribute to maintaining inventory accuracy and asset lifecycle management

Your profile

• Strong experience supporting macOS environments
• Mac Troubleshooting experience
• Good understanding of identity management and endpoint management concepts
• Experience with MDM solutions (Addigy, Jamf, Intune, or similar)
• Experience working with some of the tools like Slack, Google Workspace, Passwords manager, Britella, Snipe-IT or other assets managers
• Customer-oriented mindset with structured troubleshooting methodology
• Experience working with ticketing systems and IT service processes (ITIL knowledge is a plus)
• Basic scripting knowledge is appreciated
• Strong communication and collaboration skills
• Fluent English; German is a plus
• 2–5 years of experience in IT Support, Workplace IT, or IT Operations

What we offer

• An appealing discount on all of our products – from essential oils to vitamins & nutrients
• 28 days of paid time off per year plus up to 5 days off between Christmas and New Year
• The Urban Sports Club membership and either Swapfiets bike rental or a subsidy for the Deutschlandticket
• We believe great things happen when we meet in person, which is why we embrace a hybrid model with one home office day per week – up to two depending on the area you are working in – and up to two weeks per year working from abroad
• Receive various discounts of up to more than 50 percent on attractive brands such as Flaconi, Bosch, Apple or Expedia
• You will be given real ownership and plenty of room for new initiatives, as well as the opportunity to contribute your expertise and implement your great ideas
• Inviting office spaces with access to plenty of organic teas and superfoods from around the world
• We like to celebrate each other! Regular tea & office parties, Christmas and summer feasts and various influencer events such as Women's Day

Sunday Natural emerged from a long-standing passion and research in the fields of health, healing, and personal growth. The lack of natural, high-quality products on the market was the original motivation for founding Sunday Natural in 2013. We aim to produce the products we ourselves would love to buy – as natural as possible, absolutely pure, free from any additives, and of the highest quality. In a strategic partnership with CVC, Sunday Natural is now one of Germany's most renowned quality manufacturers, with its own research and development department in Berlin. For the continuous improvement of our products, we collaborate with selected resear…