Supporter Care Manager

Allscreens Nationwide Ltd; Deutschland; Hybrid; EUR 49.000 - 61.000; Vollzeit

Benefits dieser Stelle

Pension

Annual leave 33 days incl. holidays

Training and induction

Staff discounts (online)

Healthcare cash plan

Life assurance 2x salary

Flexible benefits

Zusammenfassung

The National Autistic Society is seeking an experienced Supporter Care Manager to lead the Supporter Care function and deliver an exceptional supporter experience. You will oversee day-to-day operations, ensuring high-quality responses across interactions and provide strategic leadership on fundraising compliance and continuous improvement.

You will strengthen supporter relationships, maximise engagement and support long-term income generation, while guiding a team in a hybrid working

Qualifikationen

• Experience leading supporter care, customer service or contact centre operations.
• Proven experience managing and developing teams and improving operational processes.
• Knowledge of fundraising regulations, the Code of Fundraising Practice and UK GDPR requirements.
• Strong leadership, stakeholder management and communication skills.

Aufgaben

• Lead and develop the Supporter Care team, ensuring high performance and excellent service delivery.
• Champion a supporter-centred approach, using feedback and insight to improve supporter journeys and engagement.
• Oversee fundraising compliance activities, ensuring adherence to fundraising regulations, GDPR and internal policies.
• Manage supporter feedback and complaints, including regulatory reporting requirements.

Kenntnisse

Leadership

Team management

Customer service

Stakeholder management

Communication

Jobbeschreibung

Join Us as a Supporter Care Manager

The National Autistic Society helps create a world that works for autistic people and within National Programmes we champion the rights and interests of autistic people and their families, making sure national policies and legislation reflect their needs.We have a rewarding opportunity for a

Supporter Care Manager

Company: National Autistic Society

Salary: Not specified

Hours: Full-time

Location: Hybrid, EC2A 3NH

Job type: Permanent

Posting date: 18 Aug 2026

Closing date: 17 Sept 2026

About the Team

The Fundraising Operations Team plays a vital role in supporting the National Autistic Society's fundraising activities and supporter engagement. Working closely with fundraising, data services and operational teams, we ensure supporters, donors and members receive an excellent experience while maintaining the highest standards of compliance, governance and operational effectiveness. The team champions a supporter-focused culture and continuously seeks opportunities to improve supporter journeys, engagement and retention.

About the Role

We are looking for an experienced and proactive Supporter Care Manager to lead our Supporter Care function and deliver an exceptional supporter experience. You will oversee the day-to-day operation of the Supporter Care team, ensuring supporters, donors, members and enquirers receive high-quality and timely responses across all interactions. You will also provide strategic leadership on fundraising compliance, supporter experience and continuous improvement, helping to strengthen supporter relationships, maximise engagement and support long-term income generation.

What You’ll Do

• Lead and develop the Supporter Care team, ensuring high performance and excellent service delivery.
• Champion a supporter-centred approach, using feedback and insight to improve supporter journeys and engagement.
• Oversee fundraising compliance activities, ensuring adherence to fundraising regulations, GDPR and internal policies.
• Manage supporter feedback and complaints, including regulatory reporting requirements.

What We’re Looking For

• Experience leading supporter care, customer service or contact centre operations.
• Proven experience managing and developing teams and improving operational processes.
• Knowledge of fundraising regulations, the Code of Fundraising Practice and UK GDPR requirements.
• Strong leadership, stakeholder management and communication skills.

This advert is for a Permanent, Full Time position at 35 hours per week. Occasional flexibility may be required to support organisational priorities.

This role is Hybrid. We are flexible regarding work location and support hybrid working arrangements. The role is primarily office and home based with occasional travel for meetings, training and events as required.

What we can offer you

• Pension
• – Auto-enrolled pension scheme.
• Annual
• Leave
• – 33 days (including public holidays). You can buy or sell leave each year.
• Training
• – Great induction and training, including autism training.
• Discounts
• – Online staff discount scheme for shopping, cycling, tech, and more (e.g., Asda, Tesco, Nike, Apple).
• Healthcare
• – Cash plan for permanent staff.
• Life
• Assurance
• – 2x your base salary.
• Flexible
• Benefits
• – Options like private health, dental insurance, holiday trading, enhanced pension.
• Support
• – 24-hour Employee Assistance Programme and counselling.
• Mindfulness
• – Free Headspace app for you and up to 3 family/friends.
• Blue
• Light
• Card
• – Eligibility for discounts.

Important Information

Please note the National Autistic Society are unable to provide sponsorship for Visas.

The National Autistic Society may use artificial intelligence (AI) to assist our recruitment team with reviewing applications for this role. All application decisions are made by people and are not determined automatically by AI.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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