Support Officer

Psps (public Sector Partnership Services); Deutschland; Hybrid; EUR 28.000 - 37.000; Vollzeit

Benefits dieser Stelle

Local Government Pension Scheme

Annual leave 26 days + bank holidays

Hybrid working (min 2 days in office)

Wellbeing support

Employee benefits platform

Career progression

Zusammenfassung

PSPS (Public Sector Partnership Services) invites applications for a Support Officer in the Revenues and Benefits team. The role focuses on delivering efficient council tax, benefits and business rates administration, with responsibilities spanning records management, customer enquiries and compliance. Based in Spalding or Horncastle, it offers hybrid working, pension, and clear career progression within a LATCo owned by three councils.

Qualifikationen

• Experience providing administrative support in an office or customer service setting.
• Ability to maintain accurate records and handle data with care.
• Excellent written and spoken communication with customers and colleagues.

Aufgaben

• Provide administrative support to Revenues and Benefits to ensure efficient operation.
• Maintain and update records across service systems with accuracy.
• Assist with data gathering, reconciliations and routine processing tasks.
• Respond to customer enquiries by phone and in writing with high service standards.
• Support compliance with data protection, information security and related policies.
• Collaborate with colleagues to meet service standards and targets, based in Spalding or Horncastle.

Kenntnisse

Administrative support

Customer service

Data entry

MS Office

Tools

Microsoft Office

Records management systems

Jobbeschreibung

We are looking for a motivated and reliable Support Officer to join our Revenues and Benefits team. This is an important role that helps ensure residents receive efficient and effective services relating to Council Tax, Benefits and Business Rates administration. Working as part of a team, you will provide administrative support, maintain accurate records, assist customers with enquiries and help the service achieve its performance and compliance objectives. Whether you already have experience in an office or customer service environment, or you are looking to develop your skills and begin a career, we would like to hear from you. What You'll Be Doing:

• Providing administrative support to help the Revenues and Benefits service operate efficiently.
• Maintaining and updating records and information accurately across service systems.
• Assisting with data gathering, reconciliations and routine processing activities.
• Dealing with customer enquiries by telephone and in writing, delivering excellent customer service.
• Supporting compliance with legislation, policies, data protection and information security requirements.
• Working collaboratively with colleagues to help the team achieve service standards and targets., The position will be based in Spalding or Horncastle. Is well organised, motivated with the ability to manage tasks effectively.
• Has good attention to detail and can work accurately with information.
• Communicates clearly and professionally with customers and colleagues.
• Enjoys working as part of a team and building positive working relationships.
• Is confident using IT systems, including Microsoft Office applications.
• Can use initiative, solve problems and adapt to changing priorities.
• Is committed to providing a high standard of customer service and quality work. PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. We provide a range of professional services including HR and Payroll, Financial Services, Procurement and Contracts, ICT and Digital, Customer Contact, Revenues and Benefits, Health and Safety, and a range of Corporate Support services.

Company Culture

At PSPS, we are driven by a clear mission: “Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues.” We offer a vibrant, inclusive culture, generous pension, flexible hybrid working and career progression opportunities. Our teams enjoy regular events and recognition.

What Do I Get In Return

• Local Government Pension Scheme - With Generous Employer Contributions, you can enjoy peace of mind knowing you're part of a scheme designed to provide financial security for life after work.
• Annual leave - Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off. We also provide an option for you to flex when you take your bank holidays.
• Hybrid working - Coming together and learning from each other is important. Through hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week.
• Wellbeing Support, Advice and Guidance - Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone.
• Employee Benefits platform - Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts.
• Employment policies - Including gender neutral Family Parental leave policy and time off provisions to support those special and also challenging moments in our employees' lives.
• Career progression - Opportunities for professional growth and development.

PSPS is an equal opportunities employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer. PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date.