Customer Service Advisor

East Herts District Council; Deutschland; Hybrid; EUR 24.000 - 30.000; Vollzeit

Benefits dieser Stelle

Annual leave up to 31 days

Well-being programme

Flexi-time

Zusammenfassung

East Herts District Council is seeking a customer-focused individual to join our frontline team, delivering prompt, courteous services by phone, email and in person. You will help residents across a range of services, including benefits, council tax, parking and waste.

Office-based in Bishops Stortford and/or Hertford, with optional home-working available following training and performance review. You will be part of a team dedicated to high-quality customer service and continuous improvement.

Qualifikationen

• NVQ Level 2 in Customer Service or equivalent experience.
• Ability to multi-task whilst remaining calm and professional in a pressurised, fast-paced customer service environment.
• Experience of dealing with difficult customers and sensitive information.
• Competency in using IT systems, including Microsoft Office.
• Strong communication and interpersonal skills.

Aufgaben

• Providing customers with prompt, effective and courteous front-line services via telephone, email and in person.
• Promoting and supporting East Herts online services, whilst offering assisted self-service for customers without the means or ability to use online self-service applications without support.
• Using technology; including CRM, service-specific case management systems, the internet, intranet and social media to access information in order to respond to customer queries.

Kenntnisse

Customer service

Communication

Multi-tasking

IT literacy

Ausbildung

NVQ Level 2 in Customer Service

Tools

CRM systems

Case management systems

Microsoft Office

Jobbeschreibung

Office-based in Bishops Stortford and/or Hertford, with optional home-working available following training and performance review. Are you a customer focused individual who would enjoy working as part of a team in a front line service? We are looking for someone like you to join our team! If we are a good fit for you, you will have the opportunity to advise residents across a range of our different services, such as benefits, council tax, parking and waste. What will you be doing?

• Providing customers with prompt, effective and courteous front-line services via telephone, email and in person
• Promoting and supporting East Herts online services, whilst offering assisted self-service for customers without the means or ability to use online self-service applications without support
• Using technology; including CRM, service-specific case management systems, the internet, intranet and social media to access information in order to respond to customer queries, Interviews will be held on: Week Commencing 12th October 2026.

We as a council are ambitious. To find out more about our ambitions and what it's like working at East Herts, In accordance with council policy, new appointments will normally be made at the first SCP point of the relevant grade. If, at the offer stage, a candidate can provide clear evidence that their skills and/or experience align with a higher point within the grade, appointment at the next SCP point may be considered. Any such decision must be reviewed and approved by the Director We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.

Attached documents

• NVQ Level 2 in Customer Service or equivalent experience
• Ability to multi-task whilst remaining calm and professional in a pressurised, fast-paced customer service environment
• Experience of dealing with difficult customers and sensitive information
• Competency in using IT systems, including Microsoft Office
• Strong communication and interpersonal skills
• A stimulating and supportive work environment
• Flexible working arrangements, including flexi-time
• 26 days annual leave rising to 31 days with 5 years' local government service
• Employee well-being programme