Support Engineer

Utimaco; Aachen, Düsseldorf; Remote; EUR 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Open culture

Flexible working model

Company pension scheme

Extra vacation days on anniversaries

Zusammenfassung

Utimaco, headquartered in Aachen, Germany, is an international provider of IT security solutions and cybersecurity technologies with a global partner network. The role focuses on delivering excellent customer experience and solving problems across 1st–3rd level support for the Utimaco product portfolio, while driving continuous improvement of our support infrastructure in collaboration with global teams.

The mission includes acting as a capable partner on eye level, handling support cases for a

Qualifikationen

• University/college degree with technical focus or similar background with several years of professional experience.
• Basic knowledge of cryptography and exposure to post-quantum cryptography
• Experience with Windows and Linux operating systems
• Cooperative, communicative, service- and solution-oriented work style with strong analytical skills
• Very good English communication skills

Aufgaben

• Act as a capable partner on eye level in appearing support cases
• Handle 1st–3rd level support for Utimaco product portfolio and become a support specialist for a product family
• Start over the Utimaco Trust as a Service support
• Simulate customer problems in our TestLab and implement test and analyzing programs; for L3 support engineers
• Support the continuous improvement and maintenance of our support infrastructure (internal and customer facing)
• Partner with our global support colleagues as well as other internal and external interfaces.

Kenntnisse

Analytical skills

Communication skills

English proficiency

Customer service

Ausbildung

University degree in a technical field

Tools

Windows

Linux

ERP systems

CRM systems

Jobbeschreibung

Utimaco is an international provider of IT security solutions and cybersecurity technologies with headquarters in Aachen (Germany) and Campbell (USA). For over 40 years, we have been developing innovative solutions for the protection of people, data and communications that meet the highest standards. We are the world's leading manufacturer of hardware security modules and compliance solutions in a wide range of industries such as automotive, banking, telecommunications and many more.

With our global network of partners and customers, we contribute to making digital information and infrastructures secure worldwide. Become part of our team and help us make the digital world more secure - together we are shaping the future of IT security.

Your mission

• Ensure an excellent customer experience in close collaboration with our customers and partners;
• Support our customers and partners to solve problems and ensure a noticeable top-level satisfaction;
• Encourage the continuous improvement of our support quality and infrastructure .

Your responsibilities

• Act as a capable partner on eye level in appearing support cases;
• Handle support cases of 1st, 2nd and 3rd level for the utimaco product portfolio and become a support specialist for a product family
• Start over the Utimaco Trust as a Service support
• Simulate customer problems in our TestLab and implement test and analyzing programs; for L3 support engineers
• Support the continuous improvement and maintenance of our support infrastructure (internal and customer facing)
• Partner with our global support colleagues as well as other internal and external interfaces.

Your profile

• University/college degree with technical focus or similar background with several years of professional experience, ideally gained in a support role within the IT industry;
• you have at least a basic knowledge of Cryptography and already came across the subject of "post quantum cryptography"
• Experienced with Windows and Linux operating systems
• Cooperative, communicative, service and solution-oriented way of working with very good analytical skills;
• Very good English communication skills;

Optional

• programming skills for setting up demo test applications
• TCP/IP networking knowledge is a plus
• Experiences with ERP and CRM systems is a plus as well

We offer

• An open and friendly corporate culture, characterized by constructive and collaborative teamwork.
• Support for your future plans through a company pension scheme (depending on country-specific conditions).
• Early birds and night owls alike can shape their workday thanks to a flexible working model.
• We also support you privately - benefit from special payments or additional vacation days on anniversaries or special occasions.
• Utimaco is growing and embraces diversity! Our global team includes colleagues from 42 nations who speak 45 different languages.

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