Supervisor, Solutions Center – IGS Inbound

Jobtailor; Deutschland; Vor Ort; EUR 65.000 - 80.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a proactive team leader to champion culture and drive strategic initiatives within the Solutions Center. You will build and guide a high-performing team, focusing on development, coaching, and performance management to meet evolving business needs.

You will develop relationships across the team and with internal partners, delivering effective product education and cross-selling opportunities while resolving issues and aligning with company goals.

Qualifikationen

• High school diploma or equivalent; college degree preferred
• Experience in a leadership role (1+ years) in a service/operations environment is desirable
• Proven ability to train and develop teams with reliability and integrity
• Excellent verbal and written communication skills
• Ability to manage multiple tasks under pressure and meet deadlines
• Strong conflict resolution and relationship-building skills

Aufgaben

• Champion culture and vision through department initiatives and team development
• Develop a team that supports diverse priorities and aligns with company objectives
• Lead performance management, coaching, and employee development
• Provide coaching and motivation to build strong team relationships
• Drive growth by educating customers on products and enabling cross-selling
• Document and assess team performance through coaching, call reviews, and evaluations
• Address employee issues by collaborating with management and HR
• Collaborate with internal partners to identify trends and resolve issues
• Push for continuous improvement through goal setting and accountability
• Lead talent acquisition, training, and onboarding for new hires

Ausbildung

High school diploma or equivalent

College degree preferred

Tools

MS Office Suite

Jobbeschreibung

Responsibilities

• Champion IGS culture and vision through strategic department initiatives and team development
• Develop a team that supports diverse and competing priorities
• Lead the team through performance management, coaching, and employee development in alignment with the Solutions Center Vision and company’s objectives and values
• Build relationships within the team by providing coaching, motivation and development
• Create an environment where team members proactively work to grow the IGS residential business through effective product education, selling and cross‑selling
• Demonstrate effective leadership by developing and documenting team member performance through side‑by‑side coaching, call reviews/calibrations, performance evaluations, and goal setting
• Appropriately address and resolve employee issues by consulting with management and/or Human Resources as appropriate
• Collaborate with internal business partners to identify trends, resolve operational issues, and align team expectations with business needs
• Challenge and develop team through goal setting, coaching, and accountability conversations
• Lead and support team through ongoing change by effectively communicating, understanding team’s needs, and driving positive conversations
• Lead the talent acquisition process including training and onboarding

Requirements

• High school diploma or equivalent – college degree preferred
• One or more years’ experience in a leadership role, preferably in a service/operations-related environment
• Proven ability to train and develop teams with a high degree of responsiveness, reliability, and integrity
• Able to prioritize and coordinate several tasks simultaneously, functioning well under pressure in order to meet time constraints and deadlines
• Excellent verbal and written communication skills
• Able to lead effectively in a fast‑paced, growth‑oriented work environment
• Demonstrate effective conflict resolution skills
• Proficient with MS Office Suite

  Soft Skills

  • Effective Communication
  • Motivation
  • Responsiveness
  • Reliability
  • Integrity