Store Manager

Arabian Oud; München; Vor Ort; EUR 50.000 - 75.000; Vollzeit

Zusammenfassung

Arabian Oud is seeking an experienced Travel Retail Store Manager to lead the duty-free boutique at Munich Airport. You will drive sales, ensure brand standards, and manage a high-performing team in a fast-paced international travel retail environment.

The ideal candidate has 2–5 years of store management experience in travel or airport retail, strong leadership, and fluency in English and German, with a proactive, KPI-driven approach to deliver premium customer service.

Qualifikationen

• Minimum 2–5 years of experience as a Store Manager in retail.
• Mandatory experience in Travel Retail or airport retail.
• Proven ability to manage high-volume stores in fast-paced locations.
• Experience working with international clientele and multicultural teams.
• Strong commercial mindset and KPI-driven approach.
• Excellent leadership, communication, and people management skills.
• Fluent English and German required.

Aufgaben

• Drive store sales, turnover, and profitability in line with KPIs.
• Maximize revenue through product assortment, merchandising, upselling and cross-selling.
• Monitor daily, weekly and monthly sales performance and implement corrective actions.
• Maintain optimal stock levels, sell-through and inventory rotation.
• Collaborate with Travel Retail HQ on initiatives, promotions, and launches.
• Ensure compliance with airport, customs, duty-free, and security rules.
• Oversee daily store operations including opening/closing and shift coverage.
• Lead, train and develop store team, build staffing schedules.
• Deliver premium customer experiences for international travelers.

Kenntnisse

Store management

Travel retail

Leadership

KPI-driven

Multilingual

Jobbeschreibung

About us: Arabian Oud's long journey began in the traditional former marketplace of Riyadh, Souk al-Zal, intending to source one of the rarest scent profiles on earth, Oud, which has been a staple in Middle Eastern perfumery for centuries. Today, the Arabian Oud fragrance house – headquartered in Saudi Arabia – is a global brand with over 1200 stores in many parts of the world, and 400 distinctive products in its collection, spread over 37 countries. Our signature stores thrive in Paris, Dubai, Milano, Madrid, Nice, Berlin, New York, Kuala Lumpur, London Oxford Street, Westfield Stratford, and Westfield London.

Job Purpose: We are seeking an experienced Travel Retail Store Manager to lead the performance and operations of our duty-free boutique at Munich Airport. This role is responsible for driving commercial success, ensuring operational excellence, delivering a premium customer experience, and leading a high-performing team in a fast-paced international travel retail environment.

The ideal candidate brings strong travel retail or airport retail experience, a proven ability to manage high-traffic retail environments, and the leadership capability to motivate teams while maintaining the highest brand and operational standards.

Key Responsibilities:

Commercial & Business Performance

• Drive store sales, turnover, and profitability in line with defined KPIs.
• Maximize revenue through effective product assortment, merchandising, upselling, and cross-selling strategies aligned with passenger profiles.
• Monitor daily, weekly, and monthly sales performance and implement corrective action plans when needed.
• Ensure optimal stock levels, sell-through rates, and inventory rotation within a duty-free retail environment.
• Collaborate with Travel Retail HQ on commercial initiatives, promotions, and product launches.

Operations & Compliance

• Ensure full compliance with airport, customs, duty-free, and security regulations.
• Oversee daily store operations including opening/closing procedures within airport operational constraints.
• Manage stock control, deliveries, shrinkage prevention, and inventory counts.
• Coordinate with airport authorities, duty-free operators, and logistics partners.
• Maintain strict adherence to health, safety, and security standards.

Customer Experience

• Deliver a premium customer experience tailored to international travelers.
• Ensure consistent service excellence despite peak passenger traffic and flight schedules.
• Manage customer feedback, claims, and complaints in a professional and timely manner.
• Act as a brand ambassador, ensuring strong product knowledge and brand storytelling across the team.
• Recruit, onboard, train, and develop store team members.
• Build staffing schedules aligned with airport operating hours and passenger traffic patterns.
• Lead, coach, and motivate the team to achieve sales targets and service standards.
• Conduct performance reviews, set objectives, and manage disciplinary matters when required.
• Foster strong team engagement and maintain low staff turnover in a demanding shift-based environment.

Visual Merchandising & Brand Standards

• Ensure flawless execution of visual merchandising guidelines and planograms.
• Adapt merchandising to store layout, space constraints, and passenger flow within the terminal.
• Maintain high standards of store presentation, cleanliness, and product visibility at all times.

Profile & Requirements:

Experience:

• Minimum 2–5 years of experience as a Store Manager in retail.
• Mandatory experience in Travel Retail or airport retail environments.
• Proven ability to manage high-volume stores in fast-paced locations.
• Experience working with international clientele and multicultural teams.
• Professional appearance and strong brand representation.
• Strong commercial mindset and KPI-driven approach.
• Excellent leadership, communication, and people management skills.
• Ability to perform effectively under pressure and adapt to fluctuating passenger flows.
• Strong organizational and operational management capabilities.
• High level of autonomy, reliability, and accountability.

Languages:

• Fluent English and German required.
• Additional languages are considered a plus.

Availability & Flexibility:

• Full flexibility to work shift schedules, including early mornings, evenings, weekends, and holidays.
• Ability to adapt to airport operational requirements and peak travel periods.