Store Manager

Diamonds Factory; Hamburg; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Birthday Leave

Enhanced Leave Policies

Learning & Development

Brand expansion opportunities

Zusammenfassung

Neve Jewels Group, a luxury jeweller group, is opening a Diamonds Factory store in Hamburg and seeks an experienced Store Manager to lead the launch and drive success.

Lead a sales team, deliver exceptional client experiences, and manage operations, CRM, and visual merchandising while ensuring security and safety. Fluent in German and English; weekend availability expected.

Qualifikationen

• 4-5 years in luxury retail with a strong sales track record.
• Proven leadership experience coaching retail teams.
• Jewellery/luxury product training (GIA/JAA) favored.
• Ability to build relationships with high-end clients.
• Outstanding interpersonal and communication skills.
• Strong problem-solving and adaptability.
• Proficiency with new software and systems.
• Passion for luxury products and aesthetics.
• Attention to detail in product handling and visual merchandising.
• Ability to thrive in a fast-paced, professional environment.
• Impeccable presentation and brand alignment.
• Willingness to work weekends/peak periods.
• German and English required.

Aufgaben

• Lead and mentor the sales team to meet/exceed targets.
• Ensure exceptional client experience; gather feedback for improvements.
• Maintain expert knowledge of jewellery collections and train the team.
• Develop and execute sales strategies; manage store P&L.
• Conduct local competitor analysis and track store KPIs.
• Oversee CRM and internal systems for bespoke orders and inquiries.
• Collaborate with VM and maintenance for store presentation.
• Implement security protocols with management and staff.
• Ensure health and safety compliance across the store.
• Drive overall store success through target achievement and team engagement.

Kenntnisse

Luxury retail experience

Leadership skills

Client relationship building

Sales strategy & KPI focus

Market & performance analysis

Operational & CRM management

Store presentation & VM liaison

Security & loss prevention

Health & safety compliance

German & English fluency

Adaptability in fast-paced environment

Attention to detail

Visual merchandising sensitivity

Proactive and results-driven mindset

Tools

CRM software

POS/stock systems

Jobbeschreibung

Neve Jewels Group is a UK-headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce. Our portfolio includes Diamonds Factory, Austen & Blake, and Sacet.

From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.

Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.

Known best for being one of the globes leading jewellers, our business is constantly growing and expanding and we’re always on the lookout for creative, highly skilled and motivated individuals to become a part of the team.

Our Values

• Celebrate the Moment – We honour life’s milestones by creating meaningful, joy-filled jewellery experiences.
• Customer-Centric Approach – Every decision begins with our customer, delivering personalised service at every step.
• Earn Trust & Respect – We build lasting trust through honesty, care, and respect in all relationships.
• Experience-Led Innovation – We blend tradition with innovation to elevate every jewellery experience.
• Empathy for People & Planet – We act with compassion, sourcing ethically and operating sustainably.

The Role: Store Manager

We are excited to be opening a new Diamonds Factory store in Hamburg and are seeking an experienced Store Manager to lead the launch and drive its success.

How You’ll Contribute

• Leadership & Team Management: Lead and mentor the sales team to consistently meet and exceed sales targets while fostering a positive and collaborative work environment.
• Client Experience, Feedback & Improvement: Ensure all clients are warmly welcomed and their needs understood through consultative selling and responsive service, while actively gathering feedback on in-store experiences and products to identify and implement improvements that elevate service standards and operational excellence.
• Product Knowledge: Maintain expert knowledge of our jewellery collections and conduct regular training to boost the team’s product expertise.
• Sales Performance: Develop and execute sales strategies to meet targets and KPIs, promoting a consultative, customer-focused approach while managing the store’s Profit & Loss performance.
• Market & Performance Insights: Support the RSM by conducting local competitor analysis and monitoring store KPIs to identify trends, inform strategic initiatives, and drive store growth and market competitiveness.
• Operational Management: Oversee CRM and internal systems to accurately process bespoke orders and manage enquiries, while collaborating with the Operations Team to maintain stock accuracy, minimise discrepancies, and conduct regular checks to prevent loss.
• Store Presentation & Maintenance: Oversee all aspects of store presentation, including visual merchandising in collaboration with the VM team, daily cleanliness and organisation to create a welcoming environment, and prompt coordination with maintenance to ensure the store remains well-maintained and visually appealing.
• Security & Loss Prevention: Implement and enforce security protocols to protect merchandise and prevent theft, working closely with security personnel and management to promptly address any concerns or incidents.
• Health & Safety Compliance: Ensure the store operates in full compliance with all laws, regulations, and company policies by overseeing team training and promoting a safe work environment through strict adherence to health and safety guidelines and prompt response to any incidents.
• Success in this role looks like: consistently achieving or exceeding store sales targets, fostering a high-performing and engaged team culture, delivering exceptional customer experiences, and maintaining operational excellence through accurate and efficient processes.

Skills You’ll Bring to The Role

• 4-5 years’ of experience in a similar luxury retail environment, with a strong sales track record
• Proven leadership skills with experience coaching and motivating high-performing retail teams to achieve sales and service excellence
• Jewellery, gemmology, or luxury product training (e.g., GIA, JAA) highly regarded
• Skilled in building relationships with high-end clientele and delivering exceptional customer experiences
• Outstanding interpersonal and communication skills, including exceptional listening, and relationship-building capabilities
• Strong problem-solving abilities and adaptability to evolving role requirements
• Proficiency in new software and the ability to quickly grasp new systems
• A genuine passion for luxury products and a discerning eye for aesthetics
• Exceptional attention to detail, ensuring accuracy in product handling, visual merchandising, and client communications
• Ability to thrive in a fast-paced, dynamic environment while maintaining the highest level of professionalism
• Impeccable personal presentation and alignment with brand aesthetic
• A proactive and results‑driven mindset, combined with a sincere commitment to exceeding customer expectations
• Flexible to work weekends and peak trade periods
• German and English are required for this position.

What’s In Store For You?

• Birthday Leave - 1 paid day off on your birthday
• Enhanced Leave Policies - Formalised policies with clear processes & enhanced support
• Partner with a global luxury brand on its journey of expansion across EU
• Learning & Development - Ongoing opportunities for growth
• More Exciting Benefits Coming Soon!

Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements which cannot be shown.