Client Advisor (m/f/d)

Diamonds Factory; Köln; Vor Ort; EUR 28.000 - 42.000; Vollzeit

Benefits dieser Stelle

Birthday Off

Perkbox

Extended Leave Policies

Career Opportunities

Learning & Development

Zusammenfassung

Neve Jewels Group in Cologne seeks a Client Advisor for our Diamonds Factory store. You will greet and consult customers, guiding bespoke jewelry selections and creating a luxurious shopping experience.

You will be the brand ambassador, maintain showroom presentation, and collaborate with teams to ensure exceptional service. Fluency in German and English is essential, with weekend availability expected.

Qualifikationen

• 1–2 years of experience in premium or luxury retail
• Excellent communication skills, both verbal and written
• Experience with phone, video, and in-person consultations

Aufgaben

• Conduct one-hour consultation appointments in a lounge setting—listen actively, understand customer wishes, and guide them through the bespoke design process.
• Deliver a seamless, luxurious experience from greeting to after-sales service - including regular updates and personal attention.
• Achieve monthly sales goals through consultative, personalized selling and confident, empathetic closing.
• Deepen your knowledge of our collections, materials, and craftsmanship to advise customers expertly.
• Use internal systems to manage orders, track inquiries, and maintain customer information accurately.
• Represent Diamonds Factory professionally and stylishly, maintain showroom presentation, and ensure excellent customer service.
• Collaborate closely with colleagues and internal departments, support visual merchandising, and keep the showroom welcoming and organized.

Kenntnisse

Luxury retail

Customer service

Communication

Ausbildung

Jewelry/gemology knowledge (advantage)

Jobbeschreibung

Neve Jewels Group is a UK-headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce. Our portfolio includes Diamonds Factory, Austen & Blake, and Sacet.

From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.

Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.

Known best for being one of the globes leading jewellers, our business is constantly growing and expanding and we’re always on the lookout for creative, highly skilled and motivated individuals to become a part of the team.

Our Values

• Celebrate the Moment – We honour life’s milestones by creating meaningful, joy-filled jewellery experiences.
• Customer-Centric Approach – Every decision begins with our customer, delivering personalised service at every step.
• Earn Trust & Respect – We build lasting trust through honesty, care, and respect in all relationships.
• Experience-Led Innovation – We blend tradition with innovation to elevate every jewellery experience.
• Empathy for People & Planet – We act with compassion, sourcing ethically and operating sustainably.

The Role

We are looking for a motivated Client Advisor for our upcoming Diamonds Factory store in Cologne.

In this role, you will be the first point of contact for our customers, provide personalized consultations, and ensure an exclusive shopping experience. Together with the store team, you will help establish our brand in the vibrant city of Cologne and create unforgettable moments for our customers.

Your Responsibilities

• Customer Consultation: Conduct one-hour consultation appointments in a lounge setting—listen actively, understand customer wishes, and guide them through the bespoke design process.
• Customer Experience: Deliver a seamless, luxurious experience from greeting to after-sales service - including regular updates and personal attention.
• Sales Targets: Achieve monthly sales goals through consultative, personalized selling and confident, empathetic closing.
• Product Knowledge: Deepen your knowledge of our collections, materials, and craftsmanship to advise customers expertly.
• CRM & Processes: Use internal systems to manage orders, track inquiries, and maintain customer information accurately.
• Brand Ambassador: Represent Diamonds Factory professionally and stylishly, maintain showroom presentation, and ensure excellent customer service.
• Teamwork: Collaborate closely with colleagues and internal departments, support visual merchandising, and keep the showroom welcoming and organized.

Your Profile

• 1–2 years of experience in premium or luxury retail with proven sales success
• Education or knowledge in jewelry, gemology, or luxury products (e.g., GIA, JAA) is an advantage
• Excellent communication skills, both verbal and written
• Experience with phone, video, and in-person consultations
• Quick learner with the ability to master new systems and solve problems independently
• Proactive, engaged approach – you enjoy going beyond core responsibilities
• Team player with a positive, solution-oriented attitude
• Creative eye for style and passion for bespoke jewelry pieces
• High attention to detail – from product presentation to customer communication
• Customer-focused mindset and professional demeanor as a brand ambassador
• Well-groomed, stylish appearance in line with our brand aesthetic
• Willingness to occasionally support other stores in the region
• Availability during weekends and peak sales periods is required
• Fluency in German and English is required for this role
• Birthday Off: One additional paid day off on your birthday
• Perkbox: Shopping discounts, wellness benefits, and employee recognition
• Extended Leave Policies: Clear processes and additional support
• Career Opportunities: Work with a global luxury brand expanding in Europe
• Learning & Development: Ongoing training and development opportunities
• More exciting benefits to come!

Our Commitment to Diversity & Inclusion

The Neve Jewels Group is an equal opportunity employer. We are committed to creating a work environment that supports, inspires, and respects all individuals. We do not discriminate based on gender, origin, skin color, religion, age, disability, sexual orientation, marital status, or other characteristics.