Sr. IT Operations Engineer - File Transf

Vodafone; Ratingen; Vor Ort; EUR 70.000 - 95.000; Vollzeit

Zusammenfassung

Vodafone is seeking a Senior IT Operations Engineer - File Transfer in Ratingen. The role focuses on operating IT service platforms at the application level to ensure availability and performance. You will manage backend servers, monitor health, resolve incidents, and ensure adherence to SLAs.

You will escalate issues to the 3rd line, stay current with new releases, and train frontline staff. A strong Linux/Unix background, Windows administration, ITIL knowledge, and English fluency are

Qualifikationen

• Bachelor degree in computer science / engineering.
• 3-6 years IT Support, system administration & Operation.
• Strong Troubleshooting and problem solving skills.
• Bash or Python scripting knowledge.
• Fluent English both oral and written is a must.
• Ownership and commitment attitude.
• Excellent analytical thinking skills.
• Handling multi-tasking and ability to work under pressure.
• Solid Linux/Unix knowledge; Windows administration background.
• ITIL Foundation and Intermediate knowledge is a must.
• Experience in similar role i.e. Operation Handling.
• DBA knowledge overview (SQL, Oracle).
• Network troubleshooting skills.
• AWS Cloud knowledge overview.

Aufgaben

• Operate and support IT service platforms at the application level to ensure availability and performance.
• Manage the platform backend servers and maintain system health.
• Resolve TTS and incidents within SLA; produce IR production reports.
• Escalate issues to 3rd line support and coordinate crisis management.
• Keep up-to-date with product versions and deploy new releases.
• Transfer knowledge to first-line support and onboarding new team members.
• Ensure pre-production mirrors production; test and deploy new services.
• Automate manual tasks and script operational processes.

Kenntnisse

Linux/Unix

Bash scripting

Python scripting

SQL/Oracle DBA knowledge

AWS Cloud knowledge

Network troubleshooting

English (fluent)

ITIL Foundation/Intermediate

Ausbildung

Bachelor of Computer Science / Engineering

Tools

Windows Administration

Jobbeschreibung

Senior IT Operations Engineer - File Transfer (m,f,d)

ID: 286682

Location: Ratingen

Role purpose:

To operate and provide technical application operation support for IT service platforms on the application level to meet the expected availability and performance

What You Will Do

• Manage the platform backend servers
• Ensure to meet the systems availability for all the backend systems excluding planned outage
• Follow-up on the daily health checks and fix problems once they appear on a server
• Insure to solve assigned Trouble Tickets (TTS) for the supported systems within SLA
• Clear notification for any production problems - IR report
• Escalate and communicate raised issues from Vodafone OpCos to the 3rd line of support
• Keep up to date with the new product versions and new releases
• Transfer the knowledge to the first line of support
• Transfer the knowledge to the new comers in the support team
• Ensure to use the pre-production environment for testing activities before launching a new service
• Ensure to maintain the preproduction environment similar to the production platform
• Ensure to maintain the preproduction environment availability for all the backend systems excluding planned outage
• Manage installing and upgrading software. This includes the deployment of new shipments
• Managing any crisis related to the system
• Follow the crisis management process
• Automating or scripting manual tasks

What Sets You Apart

• Bachelor of computer science / engineering
• 3-6 years IT Support, system administration & Operation
• Strong Troubleshooting and problem solving skills
• Bash or Paython Scripting knowledge
• Fluent English both oral and written is a must
• Ownership and commitment attitude
• Excellent analytical thinking skills
• Handling multi-tasks
• Ability to work under Pressure
• Solid Linux/Unix Knowledge
• Windows Administration background
• ITIL Foundation and Intermediate knowledge is a must
• Experience in Similar role i.e (Operation Handling)
• DBA knowledge overview (SQL,Oracle)
• Network Troubleshooting Skills
• AWS Cloud knowledge overview

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

This position can be filled part- or full-time.

Your strengths and experience count at Vodafone. We also value diversity and equal opportunities. We therefore welcome applications from people with disabilities and will give them special consideration if they are equally qualified.

We are filling this position at Ratingen for Vodafone Group Services GmbH.

Would you like to get an overview of all our benefits and opportunities at Vodafone? You can find all the information on myHR.

Technology by and for people - it makes everything possible. As part of Vodafone, we support you in a career that pays off. In every respect.

It starts with you.

It starts now.