IT Operations Specialist

Vodafone; Ratingen; Vor Ort; EUR 52.000 - 68.000; Vollzeit

Zusammenfassung

Vodafone Group Services GmbH in Ratingen is seeking an IT Operations Specialist to support VOIS and VGSG users across the EU region. The role includes handling IT incidents, configuring new assets, and ensuring alignment with Vodafone policies.

You will work closely with Global Technology teams, maintain documentation, and contribute to process improvements within Local IT Operations. Fluent English and German C1 are required.

Qualifikationen

• 2-5 years of IT/IS Operations or support in a multinational setting.
• Fluent English; German C1 level.
• Strong problem-solving and communication skills.
• Proficient with Windows desktop/server tech and Mac devices.
• Knowledge of LAN/WAN/IP networks and virtualization basics.
• Experience with ITIL/incident management is a plus.

Aufgaben

• Support Local IT users and VOIS/VGSG customers in IT issues within EU region.
• Handle service and incident tickets for IT Operations.
• Manage repair and replacement of damaged IT assets.
• Set up laptops, install OS and applications.
• Coordinate with Group IT teams and document processes.
• Maintain IT guidance docs and participate in technical forums.
• Assist in keeping time and budget constraints.

Kenntnisse

IT operations

English fluent

German C1

Problem solving

Windows & MacOS

Networking basics

IT asset mgmt

Remedy ticketing

Tools

Remedy

TeamViewer

VDI

Jobbeschreibung

IT Operations Specialist (m,f,d)

ID. 286025

Location: Ratingen

Role purpose:
To effectively work within the Local IT team by participating in the daily work and supporting the VGSG users and VOIS users in any IT related issues withing the EU region. To keep contact with the business, the Global Technology teams and counterparts. To take part of the internal tasks and processes of the Local IT Operations team. To speak up and advise regularly for initiating the internal process improvement ambitions within the Local IT Operations team.

What sets you apart

• Be accountable for Services through all lifecycle stages, for a portfolio of (internal) customers
• Support growth of business from internal customers through strategic engagement and relationship
• To check and resolve the service request tickets or incident tickets assigned to IT Operations team.
• Manages the repair and replacement of damaged IT Assets.
• Setups/configures new assets (laptops) and installs OS (Windows 7, 8.1, 10) and other applications on them.
• VOIS EU defined application support.
• Manages all IT deliverables according to the Vodafone policies and ensures the SOX compliancy.
• Provides support on the following professional areas: Video Conference devices, Telephony solution, Room Booking system, printing solutions.
• Keeps contact with the relevant Group IT teams regularly and at certain tasks.
• To be familiar with the IT network infrastructure and able to make minor interventions only based on the alignment with the Network Engineer teams.
• To keep IT related Guidance documentations updated and present on IT Technical Forums.
• Keeps the time and budget constraints.
• Understanding of the local market/group function IT strategy, business pressures/challenges

What you will do

• 2-5 years-experience of working in an IT/IS Operations/Support team in multinational environment.
• Fluent English knowledge
• German C1 level
• Good problem-solving skills
• Strong knowledge at MS Windows based desktop & server technologies (Windows7, 8, 10,11) and Macbook devices
• Intermediate knowledge on LAN/WAN/IP network technologies, protocols
• Knowledge of some other industries: data centres, voice network (VoIP), Contact Center, Virtualization solutions
• Good IT asset and technical competence
• Familiarity with trouble ticketing approach and systems (esp. Remedy)
• Problem solving skills

Advantages

• Experience in supporting the deployments of IT infrastructure and Contact Centre IP telephony product sets
• Experience in remote desktop solutions and Remote Desktop Management solutions (Cisco, VDI, TeamViewer, etc.)
• Knowledge of ITIL v4.5 Foundation methodology

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

This position can be filled part- or full-time.
Your strengths and experience count at Vodafone. We also value diversity and equal opportunities. We therefore welcome applications from people with disabilities and will give them special consideration if they are equally qualified.

We are filling this position at Ratingen for Vodafone Group Services GmbH.
Would you like to get an overview of all our benefits and opportunities at Vodafone? You can find all the information on myHR.

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