Specialist Service Delivery Opera/PMS (Hotel experience)

HRS Hospitality & Retail Systems; Deutschland; Hybrid; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Work from home

Hybrid options

Family-friendly benefits

Fitness program

Company events

Job summary

HRS Hospitality & Retail Systems, an Oracle’s largest hospitality partner, invites a Service Delivery Specialist to join our global team in Germany. You will implement and support the PMS and HRS product portfolio for hospitality clients, travels required, and work with cross-functional teams to exceed service levels.

The role emphasizes customer orientation, digital transformation, and hands-on delivery across hotels, restaurants, spas, and fitness clubs, with remote/hybrid work options.

Qualifications

• Minimum 2 years of experience in support or installation & configuration of Hospitality PMS products.
• Experience with PMS/POS/Spa systems.
• Familiarity with Oracle PL/SQL is a plus.
• Strong interpersonal skills with customers and cross-functional teams.
• Willingness to travel extensively.

Responsibilities

• Participation in support/implementation of solutions for hotels, restaurants, spas and fitness clubs across the region
• Handle customer cases, triage the inbound case load and reviewing the existing owned and escalated cases
• Ensure familiarity with new product releases as they become available
• Liaise with subject matter experts on client requests for enhancements and development
• Work with the support/implementation teams to ensure service level requirements are exceeded
• Conduct user training
• Perform other duties as requested or as deemed appropriate by management

Skills

PMS experience

Customer focus

English fluency

Travel willingness

Cross-functional teamwork

Tools

Opera PMS

Job description

HRS is Oracle’s largest hospitality partner worldwide, providing coverage in 104 countries to more than 13,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.

Join us in our journey to deliver the best service possible to the hospitality world

Role Overview:

You will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies in Germany. Implementing and providing support on the PMS products as well as HRS’s products. The ideal candidate will be ambitious, customer oriented, passionate about digital transformation within the hospitality industry through innovative technologies and software.

Key responsibilities:

• Participation in support/implementation of solutions for hotels, restaurants, spas and fitness clubs across the region
• Handle customer cases, triage the inbound case load and reviewing the existing owned and escalated cases
• Ensure familiarity with new product releases as they become available
• Liaise with subject matter experts on client requests for enhancements and development
• Work with the support/implementation teams to ensure service level requirements are exceeded
• Conduct user training
• Perform other duties as requested or as deemed appropriate by management

What We’re Looking For:

• Minimum 2 years of experience either in the support or installation & configuration of Hospitality PMS products or as user of Opera PMS or similar.
• Experience of working with competitive hospitality products including PMS, POS or Spa systems.
• Familiarity with Oracle PL/SQL would be a plus.
• Good interpersonal skills with both customers and cross-functional teams.
• Free to travel extensively and for extended periods of time.

Languages:

• Fluent in English both written and spoken.
• Spanish or Turkish are a plus.

Why Join HRS?

• A Job in an international company
• A diverse, demanding and varied range of tasks
• Teammates who are at your side with any questions you may have
• Individual design and development options
• Motivating remuneration package
• Work from home and hybrid options
• Team building and company events
• Childbirth, marriage and other family friendly benefits
• Fitness/healthy lifestyle support program