Solution Engineer

Chatwin; Hamburg; On-site; EUR 40,000 - 55,000; Full time

Job summary

A global security awareness provider is seeking a Solution Engineer in Hamburg. In this entry-level role, you will demonstrate the value of our cybersecurity platform and support the sales process. Candidates should have 1-3 years of relevant experience and be fluent in English and German. Join us to contribute to innovative cybersecurity solutions tailored for Southern Europe.

Qualifications

• 1-3 years in Solution Engineering, Pre-Sales, SaaS Sales, Customer Success, or IT consulting.
• Fluent in English and German; Italian & Spanish are nice to have.

Responsibilities

• Demonstrate the value of SoSafe’s cybersecurity awareness platform.
• Translate business challenges into technical solutions.
• Deliver engaging demos and support the sales team.

Skills

Strong communication skills

Presentation skills

SaaS technical knowledge

Problem-solving

Team collaboration skills

Customer-focused approach

Education

Formal education in Information Management/Science/Security

Relevant certifications (CISSP, CEH, AWS)

Job description

Overview

Join to apply for the Solution Engineer role at Chatwin

We are a company focused on international business growth and development. Our mission is to support innovative organizations in expanding their operations globally. Currently, we are partnering with SoSafe, a leading provider of cybersecurity awareness solutions, helping companies stay ahead of cyber threats through tailored, cutting-edge programs. SoSafe is one of the fastest-growing security awareness scale-ups worldwide. By putting people first and focusing on behavioral science, they are disrupting the status-quo of Cyber Security.

Responsibilities

• The Solution Engineer plays a crucial role in the sales cycle by demonstrating the unique value of SoSafe’s cybersecurity awareness and human risk management platform.
• Act as a trusted advisor, translate business challenges into technical solutions, deliver engaging demos, technical workshops & proof of concept, and support the sales team in winning new customers.
• Align SoSafe’s offerings with customer needs across the Southern European markets.
• Become a product expert, fully ramping up on SoSafe’s platform and key use cases.
• Deliver impactful product demos tailored to different industries and regions.
• Support sales teams in technical qualification, customer discovery, and proof-of-concept trials.
• Assist with RFPs, security questionnaires, and compliance-related inquiries.
• Provide feedback to Product and Marketing on customer needs and competitive positioning.

Requirements

• Core skills needed:
• Strong communication and presentation skills, including the ability to conduct Engaging workshops and software demonstrations in German and eventually Spanish (Southern Europe).
• Consultative selling approach: ability to understand customer pain points and tailor messaging accordingly.
• SaaS technical knowledge, including familiarity with integrations (SSO, Active Directory, LMS, APIs).
• Cybersecurity awareness: understanding of phishing threats, social engineering tactics, and security compliance requirements (e.g., GDPR, ISO 27001).
• Problem-solving and adaptability in a fast-paced environment.
• Team collaboration skills, working closely with Sales, Product, and Marketing teams.
• Nice to have skills:
• Experience with presales methodologies such as Great Demo! or Demo2Win.
• Knowledge of cybersecurity awareness training platforms or experience implementing security awareness programs.
• Experience in pre-sales, sales engineering, account management, SDR/BDR, or customer success.
• Basic understanding of HTML, SCORM (for LMS integrations), and analytics/reporting tools.
• Formal education in Information Management/Science/Security or relevant certifications (CISSP, CEH, or AWS Cloud Practitioner).

Experience & Industry

• Years of experience needed: 1-3 years in Solution Engineering, Pre-Sales, SaaS Sales, Customer Success, or IT consulting.
• Industry experience: Cybersecurity, SaaS, IT security awareness training, or enterprise software.
• Language requirements: Southern Europe role: Fluent English & German, nice to have: Italian & Spanish.

Employment details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Professional Services