Software Support Specialist - German Speaking (f/m/d)

Thinkproject; Würzburg; Hybrid; EUR 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Thinkproject Academy

Free English lessons

Unlimited learning

Headspace access

Women’s Network

Corporate volunteering

Social events

Zusammenfassung

Thinkproject is looking for a Solution Specialist in Würzburg, Germany to support customers on their digitalization journey for construction projects. You will configure, implement, and test technical solutions, collaborating with consulting teams to ensure successful project delivery.

Fluent German and English are required; French is a plus. The role offers hybrid working, access to Thinkproject Academy, and opportunities to grow with the company.

Qualifikationen

• Fluent German and English; French is a plus.
• Experience configuring software solutions and knowledge of databases.
• Ability to document procedures accurately and work in a team setting.

Aufgaben

• Configure and install the application to align with customer needs.
• Implement tailored technical solutions per customer requirements.
• Test solutions from a user perspective and document testing procedures.
• Track issues and coordinate with development teams for quick resolutions.
• Help design customized technical solutions with the Consulting teams.
• Create and maintain technical documentation for projects.
• Handle complex support requests with the support teams.

Kenntnisse

German

English

French welcome

Tools

SQL Server

Oracle

PowerShell

Windows Server

IIS

COM+

XML

Jobbeschreibung

Introducing Thinkproject Platform

Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies.

What do we do?

Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies.

By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem.

What your day will look like

The Solution Specialist plays a crucial role in ensuring customer satisfaction and project success by supporting clients in their digitalization journey for construction projects. They contribute to the development and implementation of technical solutions that meet customer requirements and drive efficiency and productivity.

Main Responsibilities

• Application configuration and installation: Configure the application (data model, modules, settings, etc.) and manage the installation process to ensure it aligns with customer requirements.
• Implementation of technical solutions: Implement tailored technical solutions according to customer needs and specifications.
• Testing and quality assurance: Test the customized solutions from a user’s perspective and document the testing procedures to ensure thorough quality assurance.
• Issue tracking and solution improvement: Track, document, and manage customer issues, work with development teams to find quick solutions, and contribute to the continuous enhancement of the solution’s quality.
• Support in solution design: Collaborate with the responsible Consultant to help design customized technical solutions that meet specific customer requirements.
• Solution modification and troubleshooting: Collaborate with the responsible Consultant to make necessary changes and extensions to the implemented solutions, addressing any issues that arise during the project.
• Technical advisor for consulting teams: Act as a key technical resource for the Consulting teams, providing valuable insights and expertise and support them.
• Technical documentation: Create and maintain technical documentation that supports the project and ensures a clear record of processes and decisions.
• Complex support resolution: Handle and resolve complex support requests in collaboration with the support teams, ensuring timely and effective solutions.

What you need to fulfill the role

• Fluent German and English Language skills are mandatory – French highly appreciated.
• Prerequisite:
  • databases SQL Server, Oracle,
  • scripting PowerShell
  • Microsoft technologies Windows Server, IIS, COM+, etc.
  • XML
• Aptitude and ability to understand and configure software solutions.
• Detail-oriented with the ability to document procedures accurately.
• Self-motivated with a desire to learn and grow in the field of solution implementation and support.
• Ability to work collaboratively in a team environment.
• Familiarity with construction industry processes and terminology is a plus.

What we offer

• Hybrid working
• Work from abroad
• Flexible working hours
• Thinkproject Academy
• Free English lessons
• Unlimited learning
• Headspace community access
• Women's Network
• Corporate volunteering
• Social events

We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business.

Your Contact

Gagandeep Virdi

Working at thinkproject.com - think career. think ahead.