Software Support Specialist - German Speaking (f/m/d)

Eplass; München, Würzburg, Wuppertal; Hybrid; EUR 65.000 - 95.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Work from abroad

Flexible hours

Thinkproject Academy

Free English lessons

Unlimited learning

Headspace access

Women's Network

Corporate volunteering

Social events

Zusammenfassung

Thinkproject in Munich, Germany, is seeking a Solution Specialist to help clients digitize construction projects by configuring and implementing tailored technical solutions.

You will collaborate with consultants, product teams, and sales, handling installation, testing, issue resolution, documentation, and cross-functional support.

Qualifikationen

• Fluent German and English language skills are mandatory.
• Prerequisites: databases SQL Server, Oracle.
• PowerShell scripting.
• Microsoft technologies Windows Server, IIS, COM+, etc.
• XML.

Aufgaben

• Application configuration and installation: Configure the application and manage the installation to align with customer requirements.
• Implementation of technical solutions: Implement tailored technical solutions according to customer needs.
• Testing and quality assurance: Test the customized solutions and document testing procedures.
• Issue tracking and solution improvement: Track issues and contribute to continuous improvement.
• Support in solution design: Collaborate with the Consultant to design customized technical solutions.
• Solution modification and troubleshooting: Make changes and extensions to implemented solutions.
• Technical advisor for consulting teams: Act as a key technical resource for the Consulting teams.
• Technical documentation: Create and maintain technical documentation.
• Complex support resolution: Handle and resolve complex support requests.
• Cross-Functional Collaboration: Collaborate with pre-sales, Technical Consultants, and product teams.

Kenntnisse

Fluent German

Fluent English

Tools

SQL Server

Oracle

PowerShell

Windows Server

IIS

COM+

XML

Jobbeschreibung

What do we do?

Introducing Thinkproject Platform
Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies. By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem.

What your day will look like

The Solution Specialist plays a crucial role in ensuring customer satisfaction and project success by supporting clients in their digitalization journey for construction projects. They contribute to the development and implementation of technical solutions that meet customer requirements and drive efficiency and productivity.

Main responsibilities:

• Application configuration and installation: Configure the application (data model, modules, settings, etc.) and manage the installation process to ensure it aligns with customer requirements.
• Implementation of technical solutions: Implement tailored technical solutions according to customer needs and specifications.
• Testing and quality assurance: Test the customized solutions from a user’s perspective and document the testing procedures to ensure thorough quality assurance.
• Issue tracking and solution improvement: Track, document, and manage customer issues, work with development teams to find quick solutions, and contribute to the continuous enhancement of the solution’s quality.
• Support in solution design: Collaborate with the responsible Consultant to help design customized technical solutions that meet specific customer requirements.
• Solution modification and troubleshooting: Collaborate with the responsible Consultant to make necessary changes and extensions to the implemented solutions, addressing any issues that arise during the project.
• Technical advisor for consulting teams: Act as a key technical resource for the Consulting teams, providing valuable insights and expertise to support their work.
• Technical documentation: Create and maintain technical documentation that supports the project and ensures a clear record of processes and decisions.
• Complex support resolution: Handle and resolve complex support requests in collaboration with the support teams, ensuring timely and effective solutions.
• Cross-Functional Collaboration: Collaborate with teams across the organization, including (pre)sales, Technical Consultants, and product teams, to provide technical expertise and ensure seamless project delivery

What you need to fulfill the role

• Fluent German and English Language skills are mandatory.
• Prerequisite:
  • databases SQL Server, Oracle,
  • scripting PowerShell
  • Microsoft technologies Windows Server, IIS, COM+, etc.
  • XML
• Aptitude and ability to understand and configure software solutions.
• Detail-oriented with the ability to document procedures accurately.
• Self-motivated with a desire to learn and grow in the field of solution implementation and support.
• Ability to work collaboratively in a team environment.
• Familiarity with construction industry processes and terminology is a plus.

What we offer

Hybrid working | Work from abroad | Flexible working hours | Thinkproject Academy | Free English lessons | Unlimited learning | Headspace community access | Women's Network | Corporate volunteering | Social events
We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business.

Your contact:

Preethika Ramdass

Working at thinkproject.com - think career. think ahead.