Software Support and Development Engineer (m/f/d)

KION Business Services Polska; Augsburg; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Flexible working

Mobile work options

Employee discounts

Job summary

Dematic is a leading global provider of intelligent intralogistics solutions, offering software and services to optimize warehousing and distribution. The role covers on-call duties in an international environment, delivering service to both new and existing customers and documenting resolutions for complex software cases.

You will collaborate on software projects and support commissioning and post-go-live activity across WCS, MFC and OFS systems.

Qualifications

• Experience with 24/7 on-call 2nd level support.
• Strong service orientation and customer focus.
• Knowledge of the automation environment / warehouse IT.
• Java software development experience (3+ years desirable).
• Experience with Oracle databases.

Responsibilities

• Assumption of on-call duties in an international environment.
• Service delivery manager for new and long-term existing customers.
• Carrying out software support incl. documentation of incoming service cases including description of solutions.
• Project collaboration in software projects (CS, MU, PS, IS).
• International project commissioning and after-go-live support.
• Service support for existing customers (WCS, MFC).
• Software development for WCS, MFC and OFS systems (PTL, PbV).
• Change request processing for existing customers.

Skills

On-call support

Customer orientation

English & German

Travel willingness

Software architecture

Tools

Java

Oracle

WMS/automation systems

Job description

Dematic is a leading global provider of intelligent intralogistics solutions - from storage to material flow and order picking. With a comprehensive range of innovative logistics systems, product solutions and services, we offer our customers unique perspectives for the movement of their goods and information through the supply chain. Dematic can look back on almost 200 years of tradition as an innovation driver. With more than 7,000 employees at over 50 locations worldwide, the company has built more than 6,000 distribution and industrial logistics systems.

We offer

• Benefits of an International MDax Group (KION Group)
• Plenty of room for creativity in a rapidly growing company
• Flexible and mobile working
• Individual support and development
• Employee discounts

Tasks and Qualifications

Your Tasks

• Assumption of on-call duties in an international environment
• Service delivery manager for new and long-term existing customers
• Carrying out software support incl. documentation of incoming service cases including description of solutions
• Project collaboration in software projects (CS, MU, PS, IS)
• International project commissioning and after-go-live support
• Service support for existing customers (WCS, MFC)
• Software development for WCS, MFC and OFS systems (PTL, PbV)
• Change request processing for existing customers

Your Qualifications

• Experience with 24/7 on-call 2nd level support
• High level of service and customer orientation
• Knowledge in the automation environment / warehouse management systems
• Knowledge of the logistics IT environment
• Good written and spoken English & German
• Willingness to travel
• Experience with sophisticated software architectures
• Experience in Java software development (min. 3 years of professional experience desirable)
• Confident handling of databases (Oracle)

KION brands keep the world moving – globally, regionally, and locally. KION is the Supply Chain Solutions Company. With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide - wherever goods are stored, moved, or delivered. KION offers its customers the full spectrum of solutions to make their supply chains future-ready. Our international brands, Linde Material Handling, STILL, and Baoli and our regional brands, Fenwick and OM, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment. Dematic complements this expertise with state-of-the-art automation technology and AI-supported software solutions that optimize intralogistics across warehousing, production, and distribution. Whether locally or globally – we offer exciting career opportunities in an innovative environment shaped by our core values: Integrity, Collaboration, Courage, and Excellence. Together, we create the magic of supply chain solutions. Join our team – Push it forward.