Software Support and Development Engineer (m/f/d)

Dematic; Augsburg; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Benefits of an International MDax Group

Room for creativity

Flexible working hours

Individual support and development

Employee discounts

Job summary

Dematic, a leader in intralogistics, is seeking a skilled software support professional in Augsburg, Germany. The role involves on-call duties, project collaboration, and extensive customer interaction. Candidates must possess experience in Java software development and knowledge of logistics systems.

Ideal applicants will have strong customer service orientation, fluency in English and German, and a willingness to travel. Join Dematic's innovative team and contribute to optimizing logistics solutions globally.

Qualifications

• Experience with 24/7 on-call 2nd level support.
• Excellent customer orientation and service skills.
• Knowledge in warehouse management systems and IT logistics.

Responsibilities

• Manage on-call duties with international customers.
• Provide software support and document service cases.
• Collaborate on software project delivery.

Skills

24/7 on-call 2nd level support

Customer orientation

Automation knowledge

Logistics IT knowledge

English (written and spoken)

German (written and spoken)

Willingness to travel

Java software development

Database handling (Oracle)

Job description

Dematic is a leading global provider of intelligent intralogistics solutions - from storage to material flow and order picking. With a comprehensive range of innovative logistics systems, product solutions and services, we offer our customers unique perspectives for the movement of their goods and information through the supply chain. Dematic can look back on almost 200 years of tradition as an innovation driver. With more than 7,000 employees at over 50 locations worldwide, the company has built more than 6,000 distribution and industrial logistics systems.

We offer:

• Benefits of an International MDax Group (KION Group)
• Plenty of room for creativity in a rapidly growing company
• Flexible and mobile working
• Individual support and development
• Employee discounts

Your Tasks:

• Assumption of on-call duties in an international environment
• Service delivery manager for new and long-term existing customers
• Carrying out software support incl. documentation of incoming service cases including description of solutions
• Project collaboration in software projects (CS, MU, PS, IS)
• International project commissioning and after-go-live support
• Service support for existing customers (WCS, MFC)
• Software development for WCS, MFC and OFS systems (PTL, PbV)
• Change request processing for existing customers

Your Qualifications:

• Experience with 24/7 on-call 2nd level support
• High level of service and customer orientation
• Knowledge in the automation environment / warehouse management systems
• Knowledge of the logistics IT environment
• Good written and spoken English & German
• Willingness to travel
• Experience with sophisticated software architectures
• Experience in Java software development (min. 3 years of professional experience desirable)
• Confident handling of databases (Oracle)