Social Client Solutions Manager

Channel Factory LLC; München; In loco; EUR 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary + bonus

30 days holiday

Work abroad from any of our EMEA sites

MacBook + iPhone

Company-paid phone contract

EMEA conferences across the region

Healthcare coverage

Global career opportunities

Descrizione del lavoro

Channel Factory LLC is seeking a Social Client Solutions Manager for DACH (Munich, Hamburg, or Düsseldorf) to oversee strategic account management and tailored social media support for a portfolio of clients. You will guide campaigns from planning through reporting, staying ahead of platform changes to maximize performance.

Ideal candidates have 2–5+ years in paid social with hands-on Meta experience, and strong client-facing skills in a performance marketing environment.

Competenze

• 2–5+ years’ experience in paid social, social campaign management, or performance marketing roles.
• Hands-on experience with Meta advertising platforms, client-facing campaign management, media buying, optimisation, reporting, and strategic account support.

Mansioni

• Manage a portfolio of client relationships to drive retention, growth, and satisfaction.
• Plan, launch, and manage social media campaigns aligned to client KPIs.
• Monitor campaign performance and optimise accordingly; deliver post-campaign reporting with insights.
• Provide guidance on social media trends, ad formats, and best practices to maximize impact.
• Collaborate with internal teams to ensure onboarding, transitions, and ongoing support.
• Contribute to team training and knowledge sharing on social platforms and ad formats.

Conoscenze

Paid social

Social campaign management

Performance marketing

Meta advertising platforms

Client-facing

Media buying

Campaign reporting

Strategic account support

Strumenti

Meta Ads Manager

Descrizione del lavoro

Social Client Solutions Manager, DACH - (Munich, Hamburg or Düsseldorf)

Who we are:

Channel Factory provides intelligent marketing solutions for the next generation of contextual safety, suitability, and performance for brands and agencies. Our platform helps marketers implement, automate, and scale their marketing programs across the world’s largest video library, YouTube, and emerging growth channels. We sit at the intersection of marketing and suitability and have a mission of enabling the world’s top brands to consciously connect with the right audience in the right context, maximizing suitability and contextual performance.

About the Role:

As a Social Client Solutions Manager, you will play a pivotal role in managing and growing client relationships for social media offerings, focusing on client retention, growth, and satisfaction. Unlike the Social Solutions Manager, who oversees the social product within the region and facilitates new client onboarding and team training, this role emphasises strategic account management and tailored social media support for an assigned client portfolio. You will serve as a knowledgeable advisor, providing day-to-day expertise, strategic guidance, and proactive account management to drive success across your clients\' social media initiatives.

Client Portfolio Management

• Manage a portfolio of clients, driving retention, growth, and satisfaction.
• Identify upsell, cross-sell, and renewal opportunities through regular performance reviews and strategic discussions.
• Partner with the Client Solutions Management team to execute client growth strategies.

Campaign Strategy & Execution

• Plan, launch, and manage social media campaigns aligned to client KPIs.
• Monitor campaign performance and pacing, proactively optimizing where needed.
• Deliver post-campaign reporting with insights and recommendations.

Social Media Expertise & Client Guidance

• Serve as a trusted advisor on social media trends, ad formats, and best practices.
• Support clients with strategic planning to maximize campaign impact and platform performance.
• Stay current on platform developments and educate clients on new opportunities.

Client Support & Collaboration

• Respond promptly to client requests and provide solutions using strong platform and process knowledge.
• Collaborate with internal teams to ensure seamless onboarding, transitions, and ongoing support.
• Support Senior Client Solutions Managers and broader team initiatives as needed.

Knowledge Sharing & Team Development

• Contribute to team training and knowledge-sharing initiatives on social media platforms and ad formats.
• Apply industry trends and campaign learnings to improve client outcomes and internal best practices.

What you bring: 2–5+ years’ experience in paid social, social campaign management, or performance social roles within media agencies, digital agencies, or performance marketing environments. Ideal candidates should have hands-on experience with Meta advertising platforms, client-facing campaign management, media buying, optimisation, reporting, and strategic account support.

Ideal Background

• Media agencies
• Digital agencies
• Performance agencies
• Marketing / advertising agencies
• Tech publishers or digital media companies

What you get:

• Competitive salary + bonus scheme
• 30 days holiday
• Work abroad from any of our EMEA locations (travel covered in line with company policy)
• Brand new MacBook + iPhone
• Company-paid phone contract
• Summer & Winter company conferences across EMEA — meet and collaborate with global colleagues
• Healthcare coverage
• An international, fast-growing company with global career opportunities