Service & Repair Order Management Specialist (m/w/d)

Cummins Europe; Nürnberg; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model (50% on-site)

Job summary

Cummins Inc. in Nürnberg, Bayern, Germany is seeking a Service & Repair Order Management Specialist to oversee end-to-end service and repair orders within the Planning & Logistics EU Department.

The role operates on a 40-hour work week in a hybrid model with 50% on-site presence and requires English and German proficiency, Excel skills, and ERP familiarity.

Qualifications

• Degree in Supply Chain, Logistics, Business Administration or related field.
• Fluent in English and German.
• Proficient in Excel and MS Office for data analysis/presentation.
• Basic working knowledge of ERP systems.

Responsibilities

• Manage end-to-end Service & Repair orders from request through invoicing and closure.
• Be the primary contact for customers, suppliers, and internal stakeholders on repair and warranty matters.
• Review and validate warranty eligibility for repair requests.
• Maintain mailbox and open order management list.

Skills

Data analysis

Communication

Organization

Education

Degree in Supply Chain/Logistics/Business Admin

Tools

ERP systems

Microsoft Excel

MS Office

Job description

We are looking for a talented Service & Repair Order Management Specialist (m/w/d) to join our team specializing in Supply Chain Planning for our Planning & Logistics EU Department in Nürnberg, Bayern, Germany.

This position is based on a 40-hour work week and follows a hybrid working model with 50% on-site presence.

In this role, you will make an impact in the following ways:

• Manage end-to-end Service & Repair orders from customer request through invoicing and closure.
• Act as the primary contact for customers, suppliers, and internal stakeholders on repair and warranty matters.
• Review and validate warranty eligibility for repair requests.
• Maintain the Service & Repair mailbox and open order management list.
• Obtain supplier repair quotations and provide information to Sales for customer quotations.
• Create and manage supplier purchase orders and requisitions.
• Coordinate with Engineering and Product Management on repair assessments and reports.
• Manage RMA processes, including tracking, returns, traceability, credit notes, and invoicing.
• Drive timely communication and status updates to customers on open repairs and support the Quality department for warranty claims.
• Communicates with staff from other functional areas such as sales, warehouse and logistics to confirm the status of orders and resolve customer queries.

Education/ Experience

• College, university, or equivalent degree in Supply Chain, Logistics, Business Administration, or a related field.
• Fluent in English and German.
• Proficient in Microsoft Excel and other MS Office applications for data analysis and presentation.
• Basic working knowledge of ERP systems.
• Experience in customer order management, customer-facing roles, or operational environments.
• This position may require licensing for compliance with export controls or sanctions regulations.

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

To be successful in this role you will need the following:

• Strong collaboration and communication skills, with the ability to build effective partnerships and communicate clearly with diverse stakeholders.
• Adaptability and resilience to thrive in a dynamic, fast-paced, and continuously changing environment.
• Self-motivated and proactive, capable of working independently and taking ownership of tasks and deliverables.
• Detail-oriented and organized, with a passion for working in a global automotive production and development environment.

Job: Supply Chain Planning

Organization: Cummins Inc.

Role Category: On-site with Flexibility

Job Type: Exempt - Experienced

Min Salary: €59760

Max Salary: €89640

ReqID: 2433514

Relocation Package: No

100% On-Site: No