Service & Processes Project Manager (f-m-d)

Milwaukee Tool; Winnenden; Hybride; EUR 70 000 - 95 000; Plein temps

Résumé du poste

Techtronic Industries (TTI) is seeking a Service & Processes Project Manager to drive after-sales initiatives across our product portfolio in a hybrid role based in Winnenden, Germany. You will coordinate with service partners, sales teams and end customers to optimize the service offering and support launches and go-lives.

The role requires strong project management experience, a data-driven mindset, and familiarity with CRM/ERP systems.

Qualifications

• Extensive project management experience is required.
• Solid experience in After Sales, Service Coordination or Technical Customer Support.
• Willingness to travel as needed.

Responsabilités

• Lead and support after-sales projects across the product portfolio.
• Drive development and continuous improvement of service processes and systems.
• Collaborate with service partners, sales representatives and customers to optimize the service offering.
• Coordinate with the local Service Manager to plan launches and go-lives.
• Monitor prerequisites and milestones to ensure timely rollout and go-live.
• Oversee project timelines and ensure milestones are met; participate in testing.

Connaissances

Project management experience

After Sales coordination

Data analytics

Qlik Sense

MS Office

Outils

Qlik Sense

CRM

ERP

Description du poste

Service & Processes Project Manager (f-m-d)We uses cookies to make our websites and services work better for you, and by continuing you accept this. To know more, you can see Cookies Policy page.# Careers at TTi Group## Service & Processes Project Manager (f-m-d)Apply: Winnenden, Germany: Full time: Posted Yesterday: JR5055Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE, RYOBI, AEG - recognized worldwide for their deep heritage and innovative product platforms of superior quality. The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$15.2 billion and around 50,000 employees in 2026. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.# **Responsibilities**: * Lead and support after-sales projects across the company’s product portfolio, covering new service launches, new product ranges and process optimization initiatives.* Contribute to the development and continuous improvement of service processes, documentation and systems.* Collaborate closely with service partners, sales representatives and end customers to continuously enhance and optimize the after-sales service offering.* Work in close coordination with the local Service Manager to ensure effective support during the launch of new service initiatives, including planning and execution of all relevant activities.* Monitor and validate all prerequisites and essential steps required for the successful rollout of each program, ensuring readiness prior to go-live.* Oversee program timelines, ensuring milestones are achieved and deadlines are met.* Participate actively in all testing procedures to ensure thorough and effective validation processes.* Lead the transfer and implementation of processes within the sales units, ensuring clear communication and coordination. # **Requirements:** * Extensive experience in project management* Solid professional experience in After Sales, Service Coordination, Technical Customer Support or similar* Willingness to travel in accordance with business requirements* Experience in working with data analytics platforms, ideally with Qlik Sense* Proficiency in MS Office applications and familiarity with CRM and ERP systems #TTI-EMEA#LI-AC1#LI-HYBRIDAt TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact — we’d love to hear from you. Apply now and be part of something exciting!Visit https://www.ttigroup.com to find out more about us