Service & Processes Project manager (f-m-d)

Techtronic Industries ELC GmbH; Winnenden; Ibrido; EUR 70.000 - 95.000; Tempo pieno

Descrizione del lavoro

Techtronic Industries ELC GmbH is seeking an experienced professional to lead after-sales projects and coordinate service initiatives across the product portfolio. You will work with service partners, sales teams and customers to optimize processes, documentation and systems while ensuring readiness for new launches.

The role requires extensive project management experience, travel willingness, and strong data analytics skills, including Qlik Sense, along with proficiency in MS Office and

Competenze

• Experience in project management and leading cross functional teams.
• Background in After Sales, Service Coordination, or technical support.
• Willingness to travel as required by business needs.
• Experience with data analytics platforms, ideally Qlik Sense.
• Proficiency in MS Office applications and familiarity with CRM/ERP systems.

Mansioni

• Lead and support after-sales projects across the product portfolio, including launches and process optimization.
• Contribute to development and improvement of service processes, documentation and systems.
• Collaborate with service partners, sales reps and customers to enhance the after-sales offer.
• Coordinate with the local Service Manager during launches, planning and execution of activities.
• Monitor prerequisites and steps for rollouts to ensure readiness before go-live.
• Oversee program timelines, milestones and deadlines.
• Participate in testing procedures to validate processes.
• Lead transfer and implementation of processes within sales units with clear communication.

Conoscenze

Project management

After sales

Service coordination

Data analytics

Qlik Sense

MS Office

CRM systems

ERP systems

Travel willingness

Strumenti

Qlik Sense

CRM systems

ERP systems

MS Office

Descrizione del lavoro

Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE®, RYOBI®, AEG® - recognized worldwide for their deep heritage and innovative product platforms of superior quality.

The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$15.2 billion and around 50,000 employees in 2026. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.

Responsibilities:

• Lead and support after-sales projects across the company’s product portfolio, covering new service launches, new product ranges and process optimization initiatives.
• Contribute to the development and continuous improvement of service processes, documentation and systems.
• Collaborate closely with service partners, sales representatives and end customers to continuously enhance and optimize the after-sales service offering.
• Work in close coordination with the local Service Manager to ensure effective support during the launch of new service initiatives, including planning and execution of all relevant activities.
• Monitor and validate all prerequisites and essential steps required for the successful rollout of each program, ensuring readiness prior to go-live.
• Oversee program timelines, ensuring milestones are achieved and deadlines are met.
• Participate actively in all testing procedures to ensure thorough and effective validation processes.
• Lead the transfer and implementation of processes within the sales units, ensuring clear communication and coordination.

Requirements:

• Extensive experience in project management
• Solid professional experience in After Sales, Service Coordination, Technical Customer Support or similar
• Willingness to travel in accordance with business requirements
• Experience in working with data analytics platforms, ideally with Qlik Sense
• Proficiency in MS Office applications and familiarity with CRM and ERP systems

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At TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact — we’d love to hear from you.

Visit https://www.ttigroup.com to find out more about us