Service Manager (f/m/d) IT/OT Security Platforms

Who is Hiring; München; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Attractive remuneration

Siemens share plans

30 days paid vacation

Flexible work schedules

Flexible training opportunities

Job summary

Siemens AG is seeking a Service Manager to own end-to-end delivery for the SINEC Secure Connect platform. You will drive service excellence, SLA management and KPI reporting across factories, IT teams and security experts.

The role requires 3–5 years in IT service management, strong stakeholder and vendor coordination, and a solid OT/IT and Zero Trust understanding. Fluency in English is required; German is a plus.

Qualifications

• University degree in IT, CS, Engineering, or Business Informatics.
• Approximately 3–5 years of IT service management or related experience.
• Experience in stakeholder and vendor management.
• Knowledge of ITIL and service delivery, SLA management, incident, problem & change management.
• Strong analytical, organizational and problem-solving skills.
• Understanding of OT and IT, Zero Trust concepts.

Responsibilities

• Manage end-to-end service delivery for SINEC Secure Connect.
• Define and monitor service processes, quality, SLAs, KPIs.
• Coordinate incident, problem, change, and service request management.
• Coordinate major incident management and service improvements.
• Maintain Disaster Recovery (DR) and Business Continuity documentation.
• Serve as central interface between factories, IT teams, cybersecurity experts, vendors and service owners.
• Align service requirements with business needs and feed improvements into the roadmap.

Skills

ITIL

Service Management

Incident Management

Problem Management

Change Management

Stakeholder Management

Vendor Management

Process Improvement

Endpoint Security

Zero Trust

OT/IT Convergence

Network Infrastructure

Analytical Skills

English (Fluent)

German (Beneficial)

Education

University degree in Information Technology, Computer Science, Engineering, Business Informatics or comparable qualification

Job description

Together, we make the difference Siemens IT enables secure, reliable and scalable digital services for Siemens businesses and factories worldwide. Within IT IPS, we develop and operate services that support the transformation of industrial environments towards modern, secure and standardized IT/OT operations. For our IT/OT Security Platform services, such as OT Zero Trust Platform and OT Patch Management, we are looking for a Service Manager (f/m/d) who will drive and evolve service delivery, stakeholder alignment and operational excellence. Our OT Zero Trust Platform (SINEC Secure Connect) supports secure Zero Trust based connectivity between IT and OT environments.

What we offer you

• An attractive remuneration package
• Access to Siemens share plans
• 30 days of paid vacation and a variety of flexible work schedules that allow time off for you and your family
• Flexible training opportunities for both your professional and personal development that you can tailor to your interests
• Since each of over 300,000 team members feels that other benefits are particularly important, and we cannot list our entire benefit portfolio here, you can find more information here. The individual benefits are subject to regulatory, contractual, or corporate conditions.

What part will you play

• You manage the end-to-end service delivery for SINEC Secure Connect and ensure stable, reliable and customer oriented service operations.
• You define, manage creation, monitor and continuously improve service processes, service quality, SLAs, KPIs and reporting structures.
• You coordinate, govern and improve incident, problem, change and service request management processes together with internal operations teams, service providers and technical experts.
• You coordinate major incident management and support any service improvements.
• You coordinate definition and maintaining of the Disaster Recovery (DR) and Business Continuity documentation.
• You manage and coordinate maintenance of any other service-related documentation.
• You act as the central interface between factories, business stakeholders, IT teams, cybersecurity experts, vendors and service owners.
• You align service requirements with business needs and ensure that customer feedback, operational lessons learned and improvement measures are reflected in the service roadmap.
• You support the onboarding of new factories and service consumers and help ensure a smooth transition into regular service operations.
• You coordinate and manage any identified service and solution-related vulnerabilities and risks.
• You manage vendor and provider interfaces, service escalations and operational dependencies to ensure high-quality service delivery.
• You actively shape the journey to AI-native OT security services.
• You help translate complex IT, OT and Zero Trust topics into practical, factory-friendly communication and support the adoption of both services across Siemens.

What you bring to the table

• You have a university degree in Information Technology, Computer Science, Engineering, Business Informatics or a comparable qualification.
• You have strong knowledge of Service Management and ITIL, including service delivery, SLA management, incident, problem and change management as well as continuous service improvement (approximately 3--5 years of experience in IT service management, service delivery management, or a similar role).
• You bring experience in stakeholder and vendor management and are able to coordinate effectively between business stakeholders, IT teams, factories, service providers and vendors.
• You are experienced with driving process improvements and increasing service management maturity.
• You have strong analytical, organizational, and problem-solving skills.
• You have a solid understanding of endpoint management and endpoint security, including device lifecycle management, patching, compliance, hardening and Unified Endpoint Management platforms.
• You understand the intersection of OT and IT and are able to translate complex Zero Trust and connectivity concepts into clear, business oriented and factory-friendly language.
• You have a good understanding of network infrastructure topics and can communicate with both technical experts and non-technical stakeholders.
• You work in a structured, reliable and service-oriented way and are comfortable managing multiple stakeholders in an international environment.
• You provide your support during Central European Time Zone (CET).
• Fluent English skills are required; German language skills are beneficial.

You are much more than your qualifications, and we believe in the potential of every single candidate. We look forward to getting to know you! At Siemens, we believe that feeling valued and included is the foundation for doing great work. That's why we aim to create an inclusive workplace where everyone feels a sense of belonging, and where individual perspectives and experiences are celebrated. Our commitment to fairness and respect extends to every applicant. As an equal opportunity employer, we welcome applications from individuals of all backgrounds and particularly encourage applications from persons with disabilities.

About us

We know that our business thrives only when our people thrive and unlock their full potential. That's why you are always our top priority. Our global, diverse team is ready to support, challenge, and inspire you, helping you grow in countless ways. Together, we'll embark on an exciting journey of discovery. Who knows where this path will lead? Join us and take an active role in shaping your future! www.siemens.de/careers -- if you would like to find out more about jobs & careers at Siemens. FAQ -- if you need further information on the application process.