Service Manager (f/m/d)

SSC Space; Darmstadt; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Relocation support

30 days paid vacation

German language course

Gym program

Bike lease program

Company doctor services

Training program

ISO 9001 workplace

Bonus scheme

Deferred compensation

Sponsored public transportationTickets

Zusammenfassung

SSC Space in Darmstadt, Germany seeks an experienced leader for space systems and service delivery. You will manage multi-disciplinary teams, plan resources, and ensure contractual milestones are met.

The role requires a Master’s degree in engineering, 10+ years in the space domain, and excellent communication in English. German language skills are a plus; relocation support and a strong benefits package are offered.

Qualifikationen

• Master’s degree in Engineering or related field is required.
• Extensive experience in the space domain and ground systems.
• Proven ability to manage teams and coordinate cross-functional work.
• Strong customer focus and ability to communicate clearly with clients.
• Fluency in English; German language skills are a plus.

Aufgaben

• Manage service delivery in line with client contracts and milestones.
• Plan resources and lead teams; manage risks and compliance.
• Build and maintain client relationships and gather feedback.
• Lead or participate in bid management and contract renewals.
• Support business development and represent SSC Space at events.

Kenntnisse

Space domain experience

System engineering

Software development

Team management

Customer focus

Excellent communication

English proficiency

Problem solving

Independent and structured work

Networking in space ops

Analytical thinking

Ausbildung

Master’s degree in Engineering or related field

Jobbeschreibung

Description

Start Date

Asap

Location

Gilching or Darmstadt, Germany

Requirement

EU Citizenship

Working hours

Full time, 40h/week

Submission deadline

2026-09-25

About SSC Space

Welcome to SSC Space – the perfect workplace for those passionate about technology in general and space in particular. With space organizations, research institutes, institutional and commercial actors as customers, we offer specialist expertise in satellite communications, space consulting services, rocket and balloon systems, flight test services, satellite propulsion systems, and much more.

SSC also has one of the world’s largest global networks of ground stations for satellite communications. We own and operate the Esrange Space Center in Kiruna, northern Sweden, with the aim of launching satellites in the near future.

Are you fueled by a passion for people and the ambition to create an awesome workplace? Are you ready to embark on an exciting journey with us to help earth benefit from space?

Security

In line with security requirements for the concerned missions of this position, the candidate has to hold a European citizenship. Evidence of eligibility will be required from candidates as part of the recruitment process. Furthermore, in view of the nature of the work the company is in, all potential employees will undergo stringent reference and identity checks.

Requirements

• Master’s degree in Engineering or another related field
• Space enthusiast with a large amount of experience of our core business
• Expertise in System Engineering and Software Development
• Ability to manage teams and keep close employee relationships
• Strong customer focus and orientation
• More than 10 years of experience in the Space Domain and in Ground Systems Engineering
• Existing network in the space operations sector
• Adept at understanding technical and complex problems
• Very strong communication skills and open-mindedness
• Active listening skills and empathy
• Ability to work independently, reliably and in a structured way
• Ability to learn and gather information
• Fluency in English, both written and spoken
• German language skills are a plus

Responsibilities

Service Delivery:

• Manage the delivery of services in line with client contracts.
• Plan resources and manage teams to meet the service milestones and service levels.
• Manage risks
• Regularly communicate with clients, acting as the primary point of contact for service-related inquiries and issues.
• Collaborate with other internal teams and participate in all applicable internal processes to ensure compliance with company policies and processes, including legal, financial and regulatory requirements.

People Management

• Recruitment and onboarding of new team members.
• Team management through organization of training period for new team members, coaching, regular team meetings, performance evaluation, conduction of goal and development talks, conflict resolution.
• Ensure team satisfaction, motivation and engagement of employees.
• Ensure employees compliance to company rules and processes, review absence requests and working times.
• Represent company culture and act as a role model for employees.
• Collaborate closely with management, HR and Finance teams.

Client Relationship Management

• Build and maintain strong relationships with clients, understand their needs and ensure satisfaction.
• Anticipate client requirements and proactively offer solutions and improvements.
• Gather client feedback for continuous improvement in service offerings.

Proposal Management

• Lead or participate in the bid management process for contract renewals or new opportunities, from identification to final submission.
• Ensure that proposals are compliant with clients’ requirements, competitively priced and clearly demonstrate the value of our services.
• Support negotiations with clients.

Business Development Support

• Conduct research and analysis of market trends, client needs, and competitor offerings.
• Identify new opportunities and improve our value propositions.
• Support the acquisition of new customers or new business.
• Represent SSC Space at events and conferences.

Benefits

What we offer:

• Thriving Environment: A growing and international environment with diverse backgrounds to learn from, with a lot of social events.
• Work-Life Balance: Take advantage of our relocation support and 30 days of paid vacation.
• Develop yourself: Enjoy permanent employment with diverse opportunities for growth, with our training program and a German language course.
• Well being: Prioritize your well-being with access to our gym program, bike lease program, and company doctor services.
• Supportive Workplace: Experience our open-door policy and ISO 9001-certified workplace, where your voice is valued and your contributions recognized
• Rewards and Incentives: Receive a competitive salary, bonus scheme, deferred compensation scheme and sponsored public transportation tickets.

Our Values:

SSC Space is a leading global provider of advanced space services, with more than 50 years of experience. We help space organizations, research institutes, commercial and institutional actors from all over the world to get access to space.

With local presence on all continents and about 750 committed employees, we offer specialist expertise in satellite communications and satellite control services, spacecraft operations, rocket and balloon systems, launch services and flight test services, as well as engineering, operations and consultancy services for space missions.

We help Earth benefit from space. Learn more at sscspace.com