Service Engineer / Service Technician (m/f/d) – Metal Additive Manufacturing

Eplus3D Additive Manufacturing; Korntal-Münchingen; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Flexible working hours

Open company culture with flat hierach

International collaboration

Career development opportunities

Competitive compensation

Job summary

Eplus3D Tech GmbH is seeking a motivated Service Engineer to support global customers in metal additive manufacturing. You will install, commission, maintain, and troubleshoot large-format industrial systems, delivering reliable production and continuous improvement.

Join a team that values hands-on problem solving, cross-functional collaboration, and opportunities for professional development in a fast-growing tech company with worldwide reach.

Qualifications

• Vocational training in mechatronics, electronics, or industrial mechanic.
• Bachelor's degree in mechatronics, electronics, mechanical or electrical engineering.
• Fluent German; good English.
• Valid Class B driver's license and willingness to travel 50%.

Responsibilities

• Provide technical after-sales support via phone, email, remote support, and on-site customer visits.
• Install, commission, maintain, and troubleshoot industrial metal 3D printing systems.
• Perform independent service assignments at customer sites to ensure stable and reliable production processes.
• Diagnose and resolve mechanical, electrical, electronic, and system-related issues.
• Carry out preventive maintenance and replacement of wear parts when required.
• Work closely with R&D, Application Engineering, and Pre-Sales teams to develop customer-specific solutions.
• Identify improvement opportunities and contribute to continuous product and service optimization.
• Document service activities, technical findings, and customer feedback.

Skills

Hands-on mindset

Strong communication

Problem solving

Reading schematics

Education

Vocational training or degree in related field

Engineering degree (Mechatronics/Electrical/Electronics/Mechanical)

Tools

Torque wrenches

Multimeters

Measurement equipment

Industrial PCs

Network configuration

Job description

We are looking for a motivated Service Engineer / Service Technician to strengthen our growing team and help shape the future of metal additive manufacturing.

At Eplus3D, you will work directly with some of the world's largest and most advanced industrial metal 3D printing systems. You will support customers worldwide and play an active role in transforming the future of industrial manufacturing.

• Work with cutting-edge, large-format and highly productive metal 3D printing systems
• Be part of an innovative and rapidly growing high-tech company
• Flexible working hours and an open company culture with flat hierarchies
• International collaboration and opportunities for professional development
• Supportive team environment with regular team activities
• Competitive compensation and long-term career opportunities

Your Responsibilities

• Provide technical after-sales support via phone, email, remote support, and on-site customer visits
• Install, commission, maintain, and troubleshoot industrial metal 3D printing systems
• Perform independent service assignments at customer sites to ensure stable and reliable production processes
• Diagnose and resolve mechanical, electrical, electronic, and system-related issues
• Carry out preventive maintenance and replacement of wear parts when required
• Work closely with R&D, Application Engineering, and Pre-Sales teams to develop customer-specific solutions
• Identify improvement opportunities and contribute to continuous product and service optimization
• Document service activities, technical findings, and customer feedback

Your Profile

• Completed vocational training as a Mechatronics Technician, Electronics Technician, Industrial Mechanic, or a comparable technical qualification, or a Bachelor's degree in Mechatronics, Electronics, Mechanical Engineering, Electrical Engineering, or a related engineering discipline
• Strong interest in additive manufacturing, industrial automation, and advanced production technologies
• Hands-on mentality with excellent technical problem-solving skills
• Experience working with industrial machinery, automation systems, or complex technical equipment is an advantage
• Confident use of tools such as torque wrenches, multimeters, and other measurement equipment
• Ability to read and understand mechanical drawings and electrical schematics
• Good knowledge of MS Office for technical documentation and reporting
• Strong communication skills and the ability to explain technical topics clearly to customers
• Independent, structured, and solution-oriented working style
• Good English skills; German and additional languages are an advantage
• Valid Class B driver's license
• Willingness to travel nationally and internationally (approximately 50%)

Preferred Qualifications

• Fluent German (C1/C2 level) in both written and spoken form. English proficiency is a plus
• Experience in technical service, field service, maintenance, or customer support within an industrial environment
• Knowledge of mechanical, electrical, optical, and industrial IT systems
• Experience troubleshooting 24V DC circuits, sensors, actuators, and heating systems
• Experience with industrial PCs, operating system installation, and network configuration
• Knowledge of CNC machines, laser systems, robotics, industrial automation, or additive manufacturing
• Experience with customer-facing technical support and independent troubleshooting

Why Join Eplus3D?

• Work directly with some of the world's largest and most advanced metal 3D printing systems
• Take an active role in the future of digital manufacturing
• Join a global and innovative technology company
• Work alongside an international team of highly skilled engineers and technicians
• Benefit from excellent learning and career development opportunities

Eplus3D Tech GmbH is an equal opportunity employer. We welcome applications from all qualified candidates regardless of gender, age, background, religion, sexual orientation, or identity. What counts for us are qualifications, performance, and motivation.

Important Notice to Recruitment Agencies and Headhunters

We do not accept applications, candidate profiles, referrals, or placements submitted by recruitment agencies, headhunters, or other third party recruitment intermediaries.

This position is exclusively open to direct applications from candidates. Unsolicited submissions from recruitment agencies or headhunters will not be considered, and Eplus3D Tech GmbH will not accept any associated placement fees or commissions.

We kindly ask all recruitment agencies and headhunters to refrain from contacting us regarding this vacancy.