Service Desk Operator

Serco; Frankfurt; On-site; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package

Opportunity for innovation in public services

Commitment to diversity and inclusion

Job summary

A leading public services provider is seeking a Service Desk Operator in Frankfurt. Responsibilities include managing calls, ticket processing, and facility management requests. The ideal candidate possesses excellent customer service skills, proficiency in MS Office, and fluency in English and German (C1). This temporary contract runs until June 2026.

Qualifications

• Good knowledge of MS Office or similar tools.
• Excellent customer service skills and good communication skills verbal/writing.
• Good interpersonal and diplomacy skills.
• Technical expertise for the scope of Managed Services.
• Knowledge of Facility Management standards such as GEFMA.
• Good knowledge of Facility Management ticket systems.
• Good knowledge of invitation management and processes for conferences, meetings and of respective tools.
• Good knowledge of Switchboard systems.

Responsibilities

• Responsible for the acceptance and transfer of incoming external and internal telephone calls.
• Register and process tickets for FM service requests and book meeting rooms and services.
• First point of contact for all technical and infrastructural facility management related requests.
• Manage meeting and invitation management including catering services.
• Handle ticket management and lost property management.
• Answer and transfer internal and external switchboard calls.
• Provide information to internal or external callers.

Job description

Overview

Join to apply for the Service Desk Operator role at Serco.

We are currently seeking a Service Desk Operator to join our team at our client's site – ECB in Frankfurt. This is a temporary contract until June 2026.

Main Responsibilities

• Responsible for the acceptance and transfer of incoming external and internal telephone calls, to register and process tickets for FM service requests and to book meeting rooms and services.
• First point of contact within the ECB for all technical and infrastructural facility management related requests
• Meeting and invitation management including catering services
• Ticket management
• Lost property management
• Answering and transferring internal and external switchboard calls
• Providing information to internal or external callers

Successful Candidate

• Good knowledge of MS Office or similar tools
• English and German skill level C1 mandatory
• Excellent customer service skills and good communication skills verbal/writing
• Good interpersonal and diplomacy skills
• Technical expertise for the scope of Managed Services
• Knowledge of Facility Management standards such as GEFMA
• Good knowledge of Facility Management ticket systems
• Good knowledge of invitation management and processes for conferences, meetings and of respective tools
• Good knowledge of Switchboard systems

About The Company

Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services. More information can be found at Serco | Europe.

Why should you join Serco?

• Chance to contribute to innovation in the public services sector
• A company passionate about diversity and inclusion
• Permanent employment with comprehensive Serco Benefits package.

We are a diverse and inclusive organisation

At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinions that keeps our culture strong and vibrant. We believe in equity and encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and we welcome discussions about any adjustments that would make the interview process more accessible. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas. In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.

If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Please contact the recruitment team if needed

Data Protection

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