Corporate IT Support Engineer

Collectors; Frankfurt; On-site; EUR 46,603 - 61,633; Full time

Benefits offered by this job

Competitive salary and benefits

Opportunity to impact PSA launch in the EU

Job summary

Collectors in Frankfurt is seeking a Corporate IT Support Engineer to join the Corporate IT team. This role focuses on providing technical support for events and new locations, managing computer asset for events, and ensuring timely resolution of IT issues in the Frankfurt office.

The ideal candidate has a Bachelor's degree in Computer Science or a related field, with at least 2 years of technical support experience. The position offers a gross annual salary between €46,603.45 and €61,633.07, involving onsite work five days a week.

Qualifications

• 2+ years of technical support experience in a large environment.
• Experience with Active Directory and Google Workspace.
• Knowledge of printer support (Zebra knowledge a plus).

Responsibilities

• Configure and install computer and network equipment for events.
• Troubleshoot technical problems with LAN, WAN, and other systems.
• Provide after-hours, on-call support for end users.

Skills

Windows support

Linux support

Network troubleshooting

Active Directory management

Excellent customer service

Education

Bachelor's degree in Computer Science or related field

Tools

Okta SSO

Google Workspace

MDM tools

Job description

We’re looking for a Corporate IT Support Engineer to join our Corporate IT team to provide excellent system, network, applications, and technical support service to the company’s events and opening of new locations. This position is responsible for handling the computer asset management for events and new site openings and the installation and support of such events. You’ll report to a Supervisory Manager, IT and work from our Frankfurt office.

Onsite Requirement

This role requires you to be onsite in the office 5 days per week.

What You’ll Do

• Configure and install computer and network equipment as needed for events and local, move, add, changes projects
• Troubleshoot technical problems with LAN, WAN, WiFi and other systems.
• Support onsite Frankfurt office employees for any hardware or software issues
• Create and manage Active Directory / Okta / Google Workspace user accounts and groups
• Deploy, install desktop applications, and timely resolution of incidents and requests
• Manage and maintain physical security and AV equipment in conference rooms, and all hands space
• Provide after hours, on call support for end users on a rotational basis (required)
• Travel out of state to support operations in trade shows and remote offices (occasionally)
• Document all changes, modifications and troubleshooting in our ticketing system
• Timely resolution of all incidents and requests

Who You Are

• Bachelor's degree in Computer Science, a related technical field, or IT certifications with equivalent practical experience
• IT Professional certifications is a big plus (i.e. MCSE, MCSA, Cisco, AWS, Network+)
• 2 years of experience supporting Windows, Linux, Mac OS, networking, mobile, video conferencing, and/or voice technologies
• 2+ years of technical support experience in a large environment with a mix of onsite and remote users preferred
• 2+ years of Active Directory and Google Workspace/Office 365 experience is a big plus
• 2+ years of printer support (Zebra knowledge a plus)
• Experience with a systematic problem solving approach, coupled with a sense of ownership and drive with the ability to adjust quickly to changing priorities and make progress in areas where a high ambiguity and uncertainty exist
• Excellent customer service, organization, prioritization, multitasking, communication and leadership skills
• Experience with Okta SSO and/or user provisioning
• Knowledge of MDM (i.e. Intune, Jamf, Google MDM) is a plus
• Proven experience providing onsite IT support at remote sites or locations

Pay Transparency Statement

The gross annual salary range for this position is €46,603.45 - €61,633.07. Placement within the range is based on objective, gender-neutral factors such as relevant experience, qualifications, and scope of responsibility. This role may also be eligible for bonuses or other variable compensation.

Diversity Statement

Collectors Universe is an equal opportunity employer. We welcome applications from all qualified candidates regardless of ethnic origin, gender, religion or belief, disability, age, or sexual orientation (m/w/d).

Reasons To Join Us

• The opportunity to be a part of our inaugural Germany operation and to make a meaningful impact on the successful launch of PSA in the EU
• A dynamic and collaborative international team
• An organization dedicated to supporting the passionate Collectors community
• A competitive salary and benefits

Reasons To Join Us (German)

• Die Möglichkeit, Teil unseres Deutschland-Teams zu werden und den erfolgreichen Start von PSA in der EU aktiv mitzugestalten
• Ein dynamisches, internationales Team mit enger Zusammenarbeit
• Eine Organisation, die sich der Unterstützung der leidenschaftlichen Collectors-Community verschrieben hat
• Eine attraktive Vergütung sowie umfassende Benefits