Service Desk Engineer

Embedded Shishya; Deutschland; Remote; EUR 85.000 - 125.000; Vollzeit

Zusammenfassung

Embedded Shishya in Germany seeks an experienced Endpoint Engineer to design, build, and secure standardized workstation images for Windows and macOS across on-site, remote, and VDI access. You will engineer baselines and controls to reduce risk and own imaging lifecycle, patching, automation, and release management.

Responsibilities include maintaining patch workflows, logging and monitoring, validating post-imaging health, and producing remediation and validation reports.

Qualifikationen

• Bachelor’s degree in IT, Cybersecurity, or related field preferred; equivalent experience acceptable
• Must possess an active or interim Top Secret security clearance
• 8+ years of experience in IT, Endpoint Engineering, or Cybersecurity
• 6+ years of experience performing engineering functions in enterprise environments
• Experience working under formal change control, audit, and security governance processes

Aufgaben

• Design, build, maintain, and secure workstation images for Windows and macOS for on-site, remote, and VDI access
• Engineer endpoint baselines and controls to reduce risk of unauthorized discovery and persistence
• Own imaging lifecycle: deployment, patching, automation, validation, rollback, release management
• Maintain OS and app patching, version control, and deployment workflows with Ivanti, KACE, Intune, GPO, JAMF
• Engineer and maintain logging, telemetry, monitoring, and audit capabilities for endpoint activity and compliance
• Develop validation testing after imaging or patch cycles to confirm endpoint functionality and health
• Produce Findings Reports, Remediation Plans, Validation Reports, and change documentation
• Create runbooks and deployment procedures for Service Desk and IRM teams
• Support escalations from complex Endpoint, image, patching, telemetry, and device-management incidents

Kenntnisse

Endpoint engineering

Cybersecurity

Image automation

VDI integration

Logging & SIEM

Patch management

Change control

Scripting

Ausbildung

Bachelor’s degree in IT or related field

Tools

Ivanti

KACE

JAMF

Intune

GPO

SIEM

Jobbeschreibung

Responsibilities

• Design, build, maintain, and secure standardized workstation images for Windows and macOS supporting on-site, remote, and VDI access.
• Engineer endpoint baselines and technical controls that reduce risk of unauthorized discovery, lateral movement, malicious credential use, persistence, and defense evasion.
• Own engineering design and lifecycle maintenance for imaging, patching, automation, validation, rollback, and release management.
• Maintain OS and application patching, version control, and deployment workflows using approved enterprise tools such as Ivanti, KACE, Intune, GPO, JAMF, or equivalent.
• Engineer and maintain logging, telemetry, monitoring, and audit capabilities to track endpoint activity, enrollment, user authentication, network access, and compliance posture.
• Develop and execute validation testing after imaging or major patch cycles to confirm endpoint functionality, security agent health, authentication, and VDI connectivity.
• Support the assessment, recommendation, implementation, validation workflow by producing Findings Reports, Remediation Plans, Validation Reports, and change documentation.
• Create and maintain runbooks, technical standards, deployment procedures, rollback procedures, and engineering documentation for Service Desk and IRM teams.
• Support engineering escalations arising from complex Endpoint, image, patching, telemetry, and device-management incidents.

Qualifications

Core Qualifications:

• Bachelor’s degree in IT, Cybersecurity, or related field preferred; equivalent experience acceptable
• Must possess an active or interim Top Secret security clearance
• 8+ years of experience in IT, Endpoint Engineering, or Cybersecurity
• 6+ years of experience performing engineering functions in enterprise environments
• Experience working under formal change control, audit, and security governance processes

Additional Qualifications:

• Experience building and maintaining Windows and macOS workstation images
• Experience with image automation, image validation, rollback, and version control
• Experience integrating workstation images with VDI, EDR, authentication mechanisms, and logging agents
• Experience maintaining imaging toolchains and automation scripts using Ivanti, KACE, JAMF, or equivalent
• Experience with formal image-release processes including build, test, signoff, and release
• Hands‑on experience with Ivanti and/or KACE for OS and application patching
• Experience managing configuration drift, remediation workflows, deployment failures, and rollback
• Experience validating patches post‑deployment and supporting rollback/recovery
• Experience coordinating Intune/GPO‑based patch orchestration for Windows endpoints
• Experience configuring Windows Event Logs, macOS Unified Logs, application logs, and endpoint logging agents
• Experience forwarding and validating logs to SIEM/EDR platforms such as Microsoft Sentinel or equivalent
• Experience implementing monitoring for patch status, enrollment status, image deployment status, and compliance posture
• Experience supporting forensic collection, artifact preservation, and audit readiness