Senior EUC Support Engineer

Jobtailor; Deutschland; Remote; EUR 85.000 - 130.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a senior EUC engineer to provide Level 3/4 support for Citrix Virtual Apps and Desktops and Azure Virtual Desktop environments in a managed services setting. You will troubleshoot complex end-user computing issues, optimize sessions, and mentor junior staff.

You will manage Citrix components (Studio, Director, Policy) and Azure resources, implement IaC via Terraform/Ansible/Packer, and automate tasks with PowerShell while ensuring SLA adherence and strong security posture.

Qualifikationen

• 5+ years of supporting Citrix Virtual Apps and Desktops or Azure Virtual Desktop in a managed services or enterprise environment.
• 4+ years administering production virtual desktop environments, including Machine Catalogs, Delivery Groups, and image management.
• Experience supporting multiple client environments simultaneously.
• Exposure to ITSM ticketing tools such as ServiceNow or Remedy.
• Ability to troubleshoot complex issues independently and communicate clearly with customers.

Aufgaben

• Provide Level 3 and Level 4 support and engineering expertise for managed Citrix and Azure Virtual Desktop environments.
• Troubleshoot and resolve complex virtual desktop, application delivery, user profile, session performance, and endpoint issues.
• Participate in escalation rotations and major incident response activities.
• Perform daily health checks, patching, upgrades, and incident remediation across hosted EUC environments.
• Manage Citrix Virtual Apps and Desktops components including Studio, Director, Policy, Machine Catalogs and Delivery Groups.
• Deploy, configure, and optimize Azure Virtual Desktop and Nerdio Manager for Enterprise.
• Implement Infrastructure as Code using Terraform, Ansible, and Packer; develop automation with PowerShell.

Kenntnisse

Citrix VAD

Azure Virtual Desktop

Infrastructure as Code

PowerShell

Endpoint Management

Group Policy

Active Directory

Networking

Tools

Nerdio Manager for Enterprise

Citrix Studio

Citrix Director

Citrix Policy

Citrix Gateway (NetScaler)

Terraform

Ansible

Packer

Jobbeschreibung

• Provide Level 3 and Level 4 support and engineering expertise for managed Citrix and Azure Virtual Desktop environments
• Troubleshoot and resolve complex virtual desktop, application delivery, user profile, session performance, and endpoint issues
• Participate in escalation rotations and major incident response activities
• Perform daily health checks, patching, upgrades, and incident remediation across hosted EUC environments
• Ensure adherence to established service levels and operational standards
• Manage Citrix Virtual Apps and Desktops, including Studio, Director, Citrix Policy, Machine Catalogs, and Delivery Groups
• Deploy, configure, and optimize Azure Virtual Desktop environments and administer Nerdio Manager for Enterprise
• Manage Citrix Gateway (NetScaler), Citrix Cloud and hybrid configurations, and supporting Azure Resource Manager resources and virtual networking
• Deploy and enforce Group Policy Objects, security baselines, and compliance configurations across desktop and server estates
• Support endpoint management and thin client configurations such as Stratodesk, IGEL, and Unicon
• Apply Zero Trust principles, Conditional Access, and modern endpoint security integrations
• Support Imprivata implementation and integration with virtual desktops and authentication workflows
• Implement Infrastructure as Code using Terraform, Ansible, and Packer
• Develop automation using PowerShell, Nerdio automation scripting, Nerdio Runbooks, and image build pipelines
• Monitor, analyze, and improve system performance, availability, and security posture across client environments
• Develop and maintain operational documentation, runbooks, and support playbooks
• Participate in disaster recovery planning, testing, and execution
• Serve as a trusted advisor to assigned customers
• Collaborate with internal architects and client stakeholders to ensure platform integrity and alignment with SLAs
• Present recommendations related to optimization, modernization, governance, and end user computing best practices
• Support onboarding of new managed services clients
• Provide mentoring and knowledge transfer to junior engineers and technicians
• Analyze session performance, capacity, and Azure consumption trends
• Identify opportunities to reduce hosting cost through right-sizing, autoscaling, and image optimization
• Recommend governance improvements and configuration standardization
• Participate in customer optimization and modernization initiatives

Requirements

• 5+ years of supporting Citrix Virtual Apps and Desktops or Azure Virtual Desktop in a managed services or enterprise environment
• 4+ years of administering production virtual desktop environments, including Machine Catalogs, Delivery Groups, and image management
• Experience supporting multiple client environments simultaneously
• Exposure to ITSM ticketing tools such as ServiceNow or Remedy
• Ability to troubleshoot complex issues independently and communicate clearly with customers
• Citrix Virtual Apps and Desktops
• Azure Virtual Desktop (AVD)
• Citrix Studio, Director, and Citrix Policy
• Nerdio Manager for Enterprise
• Citrix Gateway (NetScaler)
• Infrastructure as Code (Terraform, Ansible, Packer)
• Group Policy, Active Directory, and Windows internals
• PowerShell automation
• Azure Resource Manager and virtual networking
• Thin client and endpoint management (Stratodesk, IGEL, Unicon)

Core Competencies

Demonstrates extensive expertise in managing Citrix Virtual Apps and Desktops and Azure Virtual Desktop environments, with a strong focus on troubleshooting, automation, and compliance. Capable of providing Level 3 and Level 4 support while ensuring adherence to service levels and operational standards.

Highest-signal resume keywords

• Citrix Virtual Apps And Desktops
• Azure Virtual Desktop
• Infrastructure As Code (Terraform, Ansible, Packer)
• PowerShell Automation
• Thin Client And Endpoint Management

ATS Optimization Keywords

Hard Skills

• Citrix Studio
• Citrix Director
• Citrix Policy
• Nerdio Manager For Enterprise
• Citrix Gateway (NetScaler)
• Group Policy
• Active Directory
• Windows Internals
• Azure Resource Manager
• Virtual Networking

Soft Skills

• Clear Communication
• Mentoring
• Collaboration

Industry Keywords

• Managed Services
• Enterprise Environment
• Incident Remediation
• User Profile Management
• Session Performance

Tools & Technologies

• ServiceNow
• Remedy