Service Desk Employee (m/w/d)

Aareon Deutschland GmbH; Mainz; Vor Ort; EUR 42.000 - 62.000; Vollzeit

Zusammenfassung

Aareon Deutschland GmbH in Mainz is seeking an IT support specialist to act as the central point for handling technical customer inquiries about Incident Management, Service Requests, and ERP cloud solutions.

You will expand and optimize documentation, work with experts across departments, and assist with integrations and issue resolution, while driving continuous improvement in processes and tools.

Qualifikationen

• Formal IT support exposure or vocational training in IT.
• Strong customer service mindset with technical aptitude.
• Excellent German language skills; good English language abilities.

Aufgaben

• Serve as central contact for analyzing, assessing, and resolving technical customer inquiries.
• Maintain, expand, and optimize documentation and knowledge base.
• Collaborate with cross-functional teams to ensure efficient problem resolution.
• Support technical customer integrations and analyze system issues.
• Contribute to process improvements and tooling enhancements.

Kenntnisse

IT support

Customer service

German language

English language

Ausbildung

IT-related training

Tools

Python

PowerShell

Jobbeschreibung

Aareon is Europe’s established provider of SaaS solutions for the real estate industry and a pioneer of the sector’s digital future. With its software solutions, Aareon connects people, processes, and properties—bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders. As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone. We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.

Become part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU!

Your Responsibilities

• You are the central point of contact for analyzing, assessing, processing, and resolving technical customer inquiries related to Incident Management, Service Requests, end-user support for our cloud services, and technical questions concerning our ERP solutions.
• You actively maintain, expand, and optimize our documentation and knowledge base, contributing to improved solution quality, self-service capabilities, and customer satisfaction.
• You collaborate closely with experts across different departments to ensure efficient and customer-focused problem resolution.
• You support technical customer integrations as well as the analysis and resolution of system issues and incidents.
• You contribute to the optimization of processes and support tools and bring in your own ideas for continuous improvement.

Knowledge of, or interest in, modern technologies such as AI-driven solutions or automation tools (e.g., Python or PowerShell) is welcome but not required.

Your Profile

• You have completed vocational training, hold a comparable qualification, or have relevant practical experience in an IT-related environment.
• A university degree is welcome but not required.
• You are interested in IT support, modern workplace solutions, and technical concepts.
• You are a team player with a structured and reliable working style and a strong solution-oriented mindset.
• You have a high level of service and customer orientation as well as strong communication skills.
• You enjoy working independently, continuously expanding your knowledge, and familiarizing yourself with new topics and technologies.
• You have excellent German and good English language skills.

Become part of Aareon and digitise the European property industry together with us. We value a working environment where diversity and flexibility are valued, working in partnership and supporting each other as a team is a matter of course, and learning is perceived as an opportunity. Our solutions address the major challenges of our time: climate change, housing shortages and skills shortages. Discover the diversity of #OneAareon!