Service Desk Agent – End User Support (m/f/d)

Jaeger Medical; Höchberg; Hybrid; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Flexible working hours

Partial work from home

30 vacation days

Company pension plan

Public transport reimbursement

Gym membership discount

Job summary

Jaeger Medical is seeking an experienced Level 2 IT support specialist to service end users both on-site and remotely. You will install and troubleshoot PCs, laptops, printers, and mobile devices, while managing tickets and documenting processes.

The role requires strong knowledge of Microsoft 365, Active Directory/Azure AD, and MDM, with German and English fluency. You will contribute to IT projects, asset management, and security standards, collaborating with colleagues to enhance user

Qualifications

• Completed training as IT specialist for system integration or equivalent.
• At least 3 years of Level 1/2 IT support experience.
• Strong troubleshooting and customer-focused mindset.
• Good knowledge of Microsoft 365, AD/Azure AD, hardware, networking, and MDM.
• Experience with virtualization (Hyper-V/VMware/Docker) is a plus.
• Fluent English and German required.

Responsibilities

• Provide Level 2 technical support for end users, onsite and remotely.
• Install, configure, maintain, and troubleshoot laptops, PCs, mobile devices, printers, and related apps.
• Manage and resolve service desk tickets in line with SLA; document meticulously.
• Support Microsoft 365, AD/AZ AD, Group Policy, security permissions, and MDM.
• Assist with onboarding, device deployment, hardware lifecycle, and asset tracking.
• Support network infrastructure, IT projects, and new technology implementations.
• Maintain IT documentation, SOPs, and security standards.
• Collaborate with IT colleagues to continuously improve IT services.

Skills

Troubleshooting

Customer focus

Problem solving

Microsoft 365

Active Directory / Azure AD

Group Policy

MDM

Networking

Virtualization concepts

Education

IT specialist for system integration apprenticeship

Tools

Microsoft 365

Active Directory / Azure AD

Group Policy

MDM

Job description

At Jaeger Medical, we are redefining the diagnosis of respiratory diseases. Our solutions set new standards in accuracy and ease of use, with the goal of making a meaningful difference for healthcare professionals and patients worldwide. Join a team that is shaping the future of respiratory diagnostics with cutting-edge technology and a passion for excellence. We are a team of over 400 dedicated employees worldwide. For over 70 years, Jaeger Medical has been developing, manufacturing, distributing, and supporting state-of-the-art technologies in the fields of pulmonary function testing, cardiopulmonary exercise testing, and spirometry. Our established brands—Vyntus, SentrySuite, and MicroGard—are at the heart of our innovations in diagnostic devices, software, and consumables. Our customer-centric corporate culture is shaped by our daily interactions with healthcare providers and their patients around the world. We value our diversity, openness, and collaboration. We are committed to treating the communities and the environment we enjoy with respect, and we place sustainability at the heart of our future developments. Together with our passionate and talented employees, we are committed to sustainable growth to ensure that Jaeger Medical remains a leading and successful healthcare company for the next 70 years and beyond.

Your Responsibilities

• Provide Level 2 technical support for end users, both onsite and remotely, resolving hardware, software, and IT-related issues.
• Install, configure, maintain, and troubleshoot laptops, PCs, mobile devices, printers, and related applications.
• Manage and resolve service desk tickets in line with SLA requirements, ensuring accurate documentation and timely resolution.
• Support Microsoft 365, Active Directory / Azure AD, Group Policy, security permissions, and mobile device management (MDM).
• Assist with user onboarding, equipment deployment, hardware lifecycle management, and IT asset tracking.
• Support network infrastructure, system administration, IT projects, and the implementation of new technology solutions.
• Maintain IT documentation, standard operating procedures, and security standards.
• Collaborate with IT colleagues and stakeholders to continuously improve IT services and the end-user experience.

Your Profile

• Completed training/apprenticeship, e.g., as an IT specialist for system integration, with relevant professional experience
• At least 3 years of experience in Level 1 or Level 2 IT support.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good knowledge of Microsoft 365, Active Directory / Azure AD, enterprise hardware, networking, and MDM solutions.
• Experience with virtualization technologies such as Hyper-V, VMware, or Docker is an advantage.
• Fluent English and German skill are mandatory
• Excellent communication skills, a strong customer focus, and a professional attitude.
• Ability to manage multiple tasks and projects effectively.
• Willingness to provide occasional after-hours support and travel as required.

What we offer

• Flexible working hours with the option to work partially from home for a good work-life balance
• A modern work environment in a pleasant atmosphere with a highly motivated team
• Opportunity to contribute to innovative projects in a forward-looking industry
• Opportunities for ongoing training and professional development
• 30 vacation days per year, plus special leave for exceptional life events
• Reimbursement for public transportation costs
• Company pension plan
• A wide variety of employee benefits, such as the Corporate Benefits platform, discounted membership at a local gym, bike leasing, etc.
• Well-developed infrastructure, access to the cafeteria, modern workstations with air conditioning, etc.