Service Delivery Manager (m/f/d) Accounts Receivable

Körber; Hamburg; On-site; EUR 120,000 - 180,000; Full time

Job summary

Körber GBS Finance seeks a Lead Accounts Receivable service delivery leader who drives AR standardization, automation, and O2C alignment across countries and Körber entities. You will lead ~20 professionals, shape processes with IT, and partner with Sales, Order Management, and Finance to improve cash flow, dispute resolution, and control maturity. This role emphasizes change management and scalable controls in a global shared services environment.

Qualifications

• Minimum leadership experience in Accounts Receivable, Order-to-Cash or finance operations.
• Experience in international or matrix organizations.
• Ability to translate business needs into standard processes and automation requirements.

Responsibilities

• Lead the Accounts Receivable service delivery organization across Körber GBS Finance with ownership for AR operations.
• Manage an international team of ~20 employees with governance and service standards.
• Drive process standardization, automation, and harmonization of AR and O2C globally with IT and Process Owners.

Skills

Accounts Receivable leadership

Order-to-Cash expertise

SAP / SAP S/4 experience

Global team leadership

Education

Bachelor's or Master's in finance/accounting/business administration

Tools

SAP

Job description

Lead Accounts Receivable service delivery across Körber GBS Finance, managing an international team while driving AR standardization, automation, strong O2C stakeholder alignment, and sustainable cash and working-capital performance.

The position can be filled from any relevant location, with specific arrangements and details to be discussed during the interview process.

Your role in our team

Service Delivery Leadership

• You lead the Accounts Receivable service delivery organization within Körber GBS Finance, taking ownership for reliable, compliant, and customer-oriented AR operations across countries and Körber entities
• You manage a team of approximately 20 employees, ensuring clear governance, consistent service standards, and strong operational performance

Process Standardization & Automation

• Together with Process Owners, GBS Finance, and IT, you professionalize, standardize, and harmonize AR and O2C processes globally, including customer account management, cash application, incoming payment allocation, dunning, collections, dispute management, credit-management interfaces, billing and project-triggered AR interfaces, write-offs, bad-debt related processes, open-item management, and month-end close support
• A key focus is the global harmonization of AR automation, including SAP S/4 requirements, workflow standards, reporting, and controls

Stakeholder Management & O2C Collaboration

• As a senior AR contact for Sales, Key Account Management, Order Management, project teams, service organizations, local Finance, Treasury, Tax, Legal, Process Owners, and IT, you build strong professional relationships and improve end-to-end O2C collaboration
• You drive root-cause resolution for overdue receivables, payment allocation issues, customer disputes, billing interface problems, and unclear account balances to improve cash collection, first-time-right quality, and customer experience

Performance, Controls & Continuous Improvement

• You monitor AR KPIs, service levels, automation rates, cash-in performance, overdue receivables, aging, unapplied cash, dispute resolution, collection effectiveness, and escalation volumes
• Based on these insights, you ensure sustainable remediation of control gaps and inefficiencies rather than short-term fixes

International Team Leadership & Change

• You lead an international team in a matrix organization, balancing global standards with regional business requirements
• You support experienced experts through operating-model and automation change while fostering a culture of ownership, continuous improvement, and cross-functional collaboration

Your Profile

• You hold a completed degree in business administration, finance, accounting, controlling, or a comparable field of study
• You bring several years of leadership experience in Accounts Receivable, Order-to-Cash, finance operations, shared services, or GBS, ideally in an international or matrix organization
• You demonstrate strong AR and O2C process expertise, including cash application, incoming payment allocation, dunning, collections, dispute management, customer account management, credit-management interfaces, billing interfaces, project-related receivables, open-item management, month-end close support, internal controls, and reporting
• With practical experience in AR automation solutions and SAP, ideally including SAP S/4 process design or transformation exposure, you are comfortable translating business needs into standard processes, automation requirements, reporting, and scalable controls
• You have proven experience leading international teams, setting consistent standards while respecting regional stakeholder needs, local regulations, and differing process maturities
• As a confident and empathic people manager, you develop experts, build trust across functions, and lead teams through standardization, automation, and change
• You are fluent in English; German or other additional languages are an advantage
• A track record in shaping future-oriented AR or collections operating models, including automation roadmaps, governance, and change management, complements your profile

Your Benefits

Our benefits vary depending on the country of employment. Country-specific benefits will be discussed individually during the interview process.

Your working environment

As a groupwide shared service organization, Körber Global Business Services GmbH consolidates central functions in the areas of HR, IT, and Finance. We support the companies of the Körber Group with efficient processes and standardized service offerings, thereby making a significant contribution to the success of the international Group.

Equal opportunities and diversity

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Körber - it's worth taking a look!

We are committed to providing an accessible working environment. Applications from people with a recognized disability under German law, including people with severe disabilities or equivalent status, are expressly welcome. We would appreciate it if you could voluntarily indicate this directly in your CV or cover letter so that we can support you as effectively as possible throughout the process. You can find out more about the work of our representative body for people with severe disabilities here. They are happy to answer any confidential questions you may have in advance.

If you have any questions or technical problems, please send us an e-mail to [e-mail].

Nele Kunkel is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.