Service Delivery Manager (D365 FO)

Madfish; Remote; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading global IT services company is seeking a Service Delivery Manager (D365 F&O) in Germany. This full-time remote role focuses on leading a high-performing DevOps team, building client relationships, and managing service delivery according to business objectives. The ideal candidate has 6+ years of experience in the Microsoft Dynamics 365 ecosystem, strong communication skills, and a relevant degree. Enjoy a supportive work environment and competitive salary while contributing to a growing international company.

Leistungen

Friendly working environment

Competitive salary

Provided working tools

Qualifikationen

• Minimum 6 years of experience within a Microsoft Dynamics 365 ecosystem.
• In-depth knowledge of Microsoft cloud solutions.
• Senior-level experience managing customer satisfaction and service quality.

Aufgaben

• Lead and coach a DevOps customer support team.
• Build strong client relationships and ensure satisfaction.
• Manage escalations and drive efficiency.

Kenntnisse

Organizational skills

Customer relationship management

Coaching and feedback

Service improvement

Communication skills

Ausbildung

Bachelor’s or Master’s Degree in Business, IT, or related field

Tools

Dynamics 365

Microsoft Azure

Lean

Agile/Scrum

Jobbeschreibung

GLOBRECS | Global Recruitment Solutions is a Polish-Ukrainian company specializing in fast and precise recruitment. We help our clients hire top professionals across Europe and North America.

Our client is a leading global IT services and consulting company dedicated to Microsoft technology, offering a comprehensive set of Microsoft cloud solutions to its clients across 33 offices in the Americas, Europe, and Asia.

We are seeking a Service Delivery Manager (D365 F&O) who will lead a multidisciplinary team to provide exceptional managed services for select customers, focusing on service quality, customer satisfaction, and performance management.

KEY RESPONSIBILITIES

• Lead and coach a high-performing DevOps customer support team to deliver exceptional managed services;
• Build strong client relationships, ensuring satisfaction and identifying opportunities for growth;
• Understand customer needs and oversee service delivery aligned with business objectives;
• Manage escalations effectively, ensuring quick resolution;
• Own SLAs and budgets, driving efficiency and cost optimization;
• Analyze feedback and continuously improve services through creative solutions;
• Collaborate across teams to define service standards and resolve complex issues.

QUALIFICATIONS

• You are well organized and accountable, fostering ownership and high-quality service delivery within the team;
• Skilled in managing transitions from project delivery to managed service operations;
• Empathetic and performance-driven, using coaching and feedback to build strong, motivated teams;
• Proactive in developing personal and team capabilities to meet evolving customer needs;
• Strong communicator with the ability to identify customer needs and drive service improvements;
• You have a Bachelor’s or Master’s Degree in Business, IT, or a related field;
• Minimum 6 years of experience within a Microsoft Dynamics 365 ecosystem;
• In-depth knowledge of Microsoft cloud solutions, including Azure and Dynamics 365;
• Hands-on experience with Dynamics 365, ISV solutions, release waves, and One Version updates;
• Familiarity with Lean, Agile/Scrum, DevOps, and project management principles;
• Senior-level experience managing customer satisfaction, service quality, and escalations, plus ability to identify and support sales opportunities;

WHAT YOU WILL GET IN RETURN

• It’s a full-time remote B2B contract job;
• Friendly working environment with supportive colleagues;
• Competitive and attractive salary;
• Provided working tools (laptop and mobile phone);
• Opportunities for professional and career growth in a fast-growing international company.

GLOBRECS | Global Recruitment Solutions – your success is our challenge!