Multiple Debt Caseworker

Newark and Sherwood District Council; Deutschland; Hybrid; EUR 30.000 - 40.000; Vollzeit

Benefits dieser Stelle

Enrolment in career average local gov.

Flexi scheme

Hybrid working

Generous annual leave entitlement

Family-friendly benefits

One day paid volunteering leave

Lifestyle benefits platform

Funded health cash plan

Free car parking to 31 March 2028

£10 gym membership per month

Zusammenfassung

Newark and Sherwood District Council is seeking a compassionate, proactive customer-focused professional to lead the Multi- debt casework under the Single View of Debt approach. You will support residents with debts across services, helping them access welfare and maximise benefits while maintaining coordinated debt management.

The role supports hybrid working, with time split between Castle House and home. Some evening work up to 7pm is required to meet residents where they are most available.

Qualifikationen

• Experience of customer service and debt management
• Experience of working within relevant debt collection legislation
• Good IT skills including Microsoft Office and CRM systems
• Understanding of financial planning and welfare/benefits support
• Strong communication, organisational and interpersonal skills
• Ability to work independently and manage priorities with accurate record keeping

Aufgaben

• Develop and manage the Single View of Debt programme
• Act as single point of contact for residents, helping to develop repayment plans and access welfare support
• Manage a caseload with a customer centred and supportive approach
• Work with teams across the Council to support customers while maximising income
• Maintain accurate records and liaise with residents at times convenient to them

Kenntnisse

Debt management

Customer service

Communication skills

Organisational skills

Interpersonal skills

Tools

CRM systems

Microsoft Office

Jobbeschreibung

We are seeking a compassionate and pro-active customer focussed professional to join our team in the newly created role of Multiple Debt Caseworker, to help deliver the Council's Single View of Debt approach.

In this role, you will work with residents who have debts across multiple services owed to the Council, supporting them to improve their financial circumstances while ensuring a coordinated and effective approach to debt management.

The role is well suited to hybrid working and you will be able to split your time between working in Castle House and from home. How your hours are worked can be agreed with your line manager as the role does require some occasional evening work, up to 7pm The reason for this is to ensure that you are liaising with our residents at times which are convenient to them.

What you will do in this role:

• Develop and manage the Single View of Debt programme
• Act as a single point of contact for residents, helping them to develop sustainable repayment plans, access welfare support, maximise benefits and discounts, and connect with specialist debt advice services where appropriate.
• Manage a caseload, providing a customer centred and supportive approach throughout
• Work collaboratively with teams across the Council to support our customers and at the same time, maximise income to the Council.
• You'll be someone who genuinely wants to help people while maintaining a focus on achieving outcomes.

We are seeking candidates with:

• Experience of customer service and debt management
• Experience of working within relevant legislation associated with debt collection.
• Good IT skills, including Microsoft Office and customer relationship management systems.
• An understanding of financial planning and awareness of welfare and benefits support.
• Strong communication, organisational and interpersonal skills
• The ability to work independently, manage competing priorities and maintain accurate records

We're an ambitious, forward-thinking Council with strong values and a culture of doing our absolute best to serve our customers. We are proud of our organisational culture and receive positive feedback from our employees. We have a programme of internal activity to ensure that the voices of our employees are always heard and that they are kept informed on all Council activity and events. From roadshows to an annual award ceremony, from reviewing working arrangements to regular lunchtime crafting sessions, it is incredibly important our employees are shown how valued they are and that they remain the beating heart of our workplace.

• Enrolment in the career average local government pension scheme.
• Flexi scheme.
• Hybrid working.
• A generous annual leave entitlement that increases with service.
• Family-friendly benefits.
• One days' paid volunteering leave.
• Lifestyle benefits platform.
• Funded health cash plan.
• Free car parking to 31 March 2028
• £10 a month gym membership at one of our gyms in the district.

You will be working with a professional, committed and experienced team who are passionate about supporting us to deliver the objectives as outlined in our Community Plan.