Service and PPM Technician

D R Newitt Recruitment; Frankfurt; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

D R Newitt Recruitment is seeking a Service and PPM Technician to join their engineering team in Frankfurt, Germany. This key role involves providing reactive visits for fault finding and resolution of electronic security systems on customer premises. The ideal candidate must have experience with enterprise-level access control and CCTV systems, strong technical problem-solving skills, and proficiency in both German and English. The position requires travel to client sites and involvement in customer relationship management.

Qualifikationen

• Experience in servicing enterprise-level access control systems and CCTV systems is essential.
• Eligibility to work in Germany and a valid driving license are required.

Aufgaben

• Attend reactive service calls and PPMs.
• Support the service coordinator with bookings and planning.
• Achieve a fix within the first visit on all service calls.
• Ensure customer satisfaction before leaving site.
• Assist other field engineers and clients in resolving technical problems.
• Provide remote support as needed.

Kenntnisse

Customer service

Technical problem solving

Professional German

Professional English

Tools

Lenel

S2

CCure

Openpath

Feenics

AMAG

ProWatch

Genetec

Milestone

Avigilon

Jobbeschreibung

The Service and PPM Technician position is a key role within the engineering team, specifically the service team. This role is critical to the success of the department as it very much customer facing.

The Service & PPM Technician will provide reactive visits for typical fault finding and resolution, to the electronic security systems installed on our customers premises.

Experience of servicing enterprise level access control systems & enterprise level CCTV systems is essential for this role. i.e. Lenel, S2, CCure, Openpath, Feenics, AMAG, ProWatch, Genetec, Milestone, Avigilon

The Service & PPM Technician may also be requested to support the Projects department, performing some installation works and minor commissioning works.

Professional German & English language skills required as well as full eligibility to work in Germany and a driving licence.

Service and PPM Technician responsibilities

• Attend assigned reactive service calls and PPMs, as booked by the service coordinator.
• Support the coordinator with bookings and plannings to ensure the view of the customer and the view of the site works is fully considered.
• Strive to achieve a fix within that first visit, on all service calls.
• Complete and return relevant service call ticket details before leaving site.
• Ensure customer satisfaction before leaving site. Explain the works performed and ask if there are any other items they wish you to look at before closing the call and leaving site.
• Take responsibility for adherence to company technical standards on all works. Communicate with colleagues and the service coordinator regarding engineering tasks and follow up action items.
• Service and maintenance support – assisting other field engineers, LSPs and clients resolving technical problems.
• Providing remote support to customers, colleagues, and subcontractors as needed.
• Travel to sites to meet clients and build relationships.
• Be on the call out rota system and provide out of hours support to customers as and when those out of hours calls are required.
• Co-ordinating with the clients IT, Security, Health & Safety and facility management teams, to ensure a high level of client cooperation.

To apply please email a cv to [e-mail]