Service Advisor (m/f/d)

Company: Porsche Center Dortmund; Dortmund; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A leading automotive service center in Dortmund is seeking a Service Advisor (m/f/d) to provide exceptional customer support and sales of services and parts. The ideal candidate will possess technical vocational training in automotive fields, strong communication skills, and a commitment to customer service excellence. This role includes direct customer interactions, service coordination, and ensuring a seamless customer experience.

Qualifikationen

• Successfully completed technical vocational training in automotive.
• Ideally trained as a certified automotive service advisor.
• Professional experience in after-sales or service assistance.

Aufgaben

• Sales of services, parts, and accessories.
• Performing direct check-in and informing customers about service work.
• Preparing service appointments and researching customer requests.

Kenntnisse

Customer service skills

Communication skills

Organizational skills

Reliability

Ausbildung

Technical vocational training (automotive mechatronics or service technician)

Certified automotive service advisor training

Tools

MS Office

Jobbeschreibung

Overview

Here\'s your opportunity at Porsche. The Porsche Center Dortmund sells Porsche, one of the world\'s most successful sports car brands. Our goal is to continue this success in the future and provide our customers with optimal service. We are offering a position as a Service Advisor (m/f/d).

For more detail, salary and company information, use the apply link.

Responsibilities

• Sales of services, parts, and accessories, as well as customer support and advice
• Performing direct check-in and informing customers about work to be performed on the vehicle
• Handover of repaired vehicles and explanation of the work performed on the vehicle and the invoice
• Preparing service appointments, including researching the reason for the customer visit, customer requests, and any problem areas
• Adhering to the Porsche core service process (scheduling an appointment, preparing for the appointment, accepting the vehicle, sending the repair/service to the workshop, quality control, vehicle return, follow-up of appointments)
• Coordination of the service business
• Ensuring a seamless and professional service experience for our customers
• Implementation of measures to retain and acquire new customers

Requirements

• Successfully completed technical vocational training, e.g., as an automotive mechatronics technician (m/f/d) or service technician (m/f/d)
• Ideally, training as a certified automotive service advisor (m/f/d)
• Professional experience in after-sales and certification as a service assistant desirable
• Strong service and customer service skills
• Strong communication skills combined with interpersonal skills when dealing with a variety of stakeholders
• Excellent interpersonal skills and a pleasant, customer-oriented demeanor
• High reliability, flexibility, and above-average commitment
• Independence, initiative, and excellent organizational skills
• Quick grasp of complex tasks
• High resilience
• Confident use of MS Office
• Class B driver\'s license