Service Administrator | Medical Devices (Hamburg, Germany)

Skills Alliance; Hamburg; On-site; EUR 42,000 - 56,000; Full time

Job summary

Skills Alliance in Hamburg is seeking a Service Administrator to support a busy service team for medical devices. You will coordinate service activities, prepare quotes, and liaise with field engineers to ensure timely execution and accurate invoicing.

The role requires experience in service coordination or after-sales, strong Excel and ERP/CRM familiarity, and a proactive, customer-focused approach to keep service processes smooth and data accurate.

Qualifications

• Experience in a service coordination, service admin or after sales role.
• Experience working with field service engineers or technicians.
• Proactive, organised and self-sufficient.
• Friendly and professional with customers, confident with engineers.
• Confident with Microsoft Office, especially Excel, and ERP or CRM systems.

Responsibilities

• Acting as the main point of contact for customer service enquiries
• Creating service cases and preparing quotes and estimates
• Allocating jobs to field service engineers and keeping customers updated
• Processing invoicing and supporting service financial admin
• Supporting service contracts, renewals and customer records
• Tracking repairs, replacements and loan equipment
• Keeping customer and equipment data accurate in internal systems
• Producing service reports and supporting the wider team

Skills

Service coordination

Field service coordination

Proactive organization

Customer-facing professionalism

Excel / MS Office

Tools

ERP systems

CRM systems

Job description

Service Administrator | Medical Devices (Hamburg, Germany)

Onsite: Hamburg or willing to relocate there

Overview

Ready to be the person who keeps a busy service team running smoothly?

A global medical device company is hiring a Service Administrator for its Hamburg office. You’ll work closely with the Senior Service Administrator and a team of field service engineers, managing the service process from the first customer call to the final invoice. It’s the kind of role where customers stay happy and jobs get done on time, because you keep everything moving.

What You’ll Own

• Acting as the main point of contact for customer service enquiries
• Creating service cases and preparing quotes and estimates
• Allocating jobs to field service engineers and keeping customers updated
• Processing invoicing and supporting service financial admin
• Supporting service contracts, renewals and customer records
• Tracking repairs, replacements and loan equipment
• Keeping customer and equipment data accurate in internal systems
• Producing service reports and supporting the wider team

What You Bring

• Experience in a service coordination, service admin or after sales role
• Experience working with field service engineers or technicians
• Proactive, organised and self-sufficient
• Friendly and professional with customers, confident with engineers
• Confident with Microsoft Office, especially Excel, and ERP or CRM systems
• Background in medical devices, manufacturing or capital equipment is a plus

Why This Role

This isn’t a role where you wait to be told what to do. You’ll join a stable, long-standing team where people stay for years, with 30 days holiday and real ownership of how the service process runs.