Senior Vendor Management (m/f/d)

SIXT; Berlin; Hybrid; EUR 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

30 days vacation

Mobility allowance

Retirement contributions

Volunteer day

Zusammenfassung

SIXT is seeking an experienced Senior Vendor Manager to lead external partnerships in Customer Service. You will own the full vendor lifecycle—from sourcing to cost governance—and act as the bridge between SIXT and its providers to drive customer satisfaction and business success.

You will negotiate SLAs, review contracts, and ensure high-quality service delivery while controlling costs. A hybrid work model, travel readiness, and opportunities for professional growth are offered.

Qualifikationen

• University degree in Business Administration, Supply Chain Management, Economics or related field.
• 5+ years of experience in vendor management, procurement, or supplier relations.
• Experience with BPO providers and supplier performance management.
• Strong strategic, commercial, and analytical mindset.

Aufgaben

• Source and select service providers, ensure performance and reliability, and take action on issues.
• Create and review contracts and SLAs aligned with company needs and customers.
• Ensure high-quality services meeting company and customer requirements.
• Manage costs to ensure value for money, with transparent invoice approval and traceability.
• Build and maintain long-term partnerships with suppliers and service providers.

Kenntnisse

Vendor management

Procurement

Contract negotiation

Cost management

Excel

Stakeholder management

Communication

Travel willingness

English proficiency

German language (nice to have)

Ausbildung

Bachelor's degree in Business Administration / Supply Chain / Economics

Tools

Excel

MS Office

Jobbeschreibung

As Senior Vendor Management - Partner Excellence (m/f/d), you'll be the strategic backbone of our external partnerships within the Customer Service department. You'll take ownership of the full vendor lifecycle, from sourcing and contracting to quality assurance and cost governance, ensuring that our service providers don't just meet the bar, but consistently raise it. As the trusted bridge between SIXT and its external partners, you'll turn supplier relationships into long-term competitive advantages that directly fuel customer satisfaction and business success.

YOUR ROLE AT SIXT

• You search for and select service providers, ensuring their performance and reliability and taking appropriate action in case of problems
• You create and review contracts with suppliers, ensuring that all offers and Service Level Agreements (SLAs) are in line with the needs and expectations of the company and its customers
• You ensure that suppliers and service providers provide high-quality services consistent with the requirements of the company and its customers
• You manage costs to achieve good value for money while ensuring they remain in line with the company's budget. This includes the process of invoice creation and approval, which must be seamless and error-free. Check mechanisms must not only be present but must also be effectively implemented. In addition, every step in the process must be traceable and documented
• You build and maintain a good relationship with suppliers and service providers to ensure a long-term, successful partnership

YOUR SKILLS MATTER

• Education and ExperienceYou hold a university degree in Business Administration, Supply Chain Management, Economics, or a related field, and bring 5+ years of experience in vendor management, procurement, or supplier relations
• BPO & Industry Know-HowYou have hands-on experience working with or within BPO providers, giving you a sharp understanding of how external service operations tick and what it takes to manage them effectively from the inside out
• Strategic & Commercial MindsetYou think in partnerships, not just contracts, balancing long-term relationship value with sharp commercial awareness to negotiate SLAs, manage costs, and drive supplier performance without losing sight of the bigger picture
• Stakeholder & Communication ManagementYou are a confident communicator who thrives at the intersection of multiple teams. You collaborate closely with internal CS hubs, Legal, and Procurement, aligning diverse stakeholders around shared goals. You communicate with clarity and impact in meetings, reports, and phone conversations, building rapport and resolving issues verbally day in, day out
• Analytical Thinking & Financial AcumenYou have a strong grasp of numbers and are comfortable owning cost management processes end-to-end, including budget oversight, invoice approval workflows, and ensuring full traceability at every step. You question results critically and trust your analytical instincts to validate conclusions before acting on them
• Technical Skills & Process OrientationYou are proficient in Excel and confident across the MS Office suite, using these tools to track performance, model scenarios, and keep supplier data organized
• Willingness to TravelYou are open to occasional business travel, whether visiting supplier sites, joining cross-location team meetings, or strengthening partnerships on the ground
• LanguagesYou are fluent in English; German is a strong plus

WHAT WE OFFER

• Extra benefits Enjoy discounts on SIXT rent, share, ride and SIXT+, attractive vehicle leasing offers, and exclusive deals with partners for travel, tech, fashion and more
• AI at your fingertips From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work. We invest in every team member's AI journey: encouraging experimentation, building knowledge, and making sure you're ahead of the curve
• Mobility BoostYou will receive a monthly allowance from us as a contribution to your individual mobility
• Future security We contribute to your retirement plan and support you with capital-forming benefits to ensure you are well covered
• Flexibility Enjoy 30 days of vacation and a hybrid working model with flexible hours
• Giving back Take one day each year to volunteer at a charitable organization dedicated to supporting children

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.