Senior UX Researcher

Topdesk-7; Kaiserslautern; On-site; EUR 60,000 - 66,000; Full time

Benefits offered by this job

Permanent employment contract

Up to 50% remote

30 days annual leave

Onboarding program and buddy

Babbel language learning

Job summary

TOPdesk seeks a Senior UX Researcher to lead user insights across product domains with teams in the Netherlands, Germany and Hungary. You will partner with UX Designers, Product Managers and Engineers to drive discovery decisions and ensure research informs strategy.

You will own research direction, design and execute studies, synthesize findings, and translate them into actionable recommendations that shape product direction.

Qualifications

• 5+ years of UX research experience (mid or senior)
• Led complex end-to-end UX studies with multiple stakeholders
• Bachelor's/Master's/PhD in related field; equivalent practical experience accepted
• Independent handling of multiple studies with stakeholders
• Strong qualitative and quantitative methods, know when to apply them
• Mentoring researchers and improving research practices
• Integrating AI tools into research workflows
• Clear communication of findings to teams and leadership
• Proactive mindset with continuous improvement in research
• C1 English; German or Dutch (C1) preferred
• Nice to have Nielsen Norman Group or UXPA/CPUX certification

Responsibilities

• Own research direction across one or more product domains and translate gaps into study plans
• Design and execute complex qualitative and quantitative research independently
• Synthesize insights to identify patterns and product opportunities
• Translate findings into actionable recommendations shaping product direction
• Collaborate with product teams and management on implications and trade-offs
• Provide feedback to junior researchers and review their work
• Improve ResearchOps practices and research standards
• Evaluate new research methods and AI-supported techniques responsibly
• Engage with stakeholders to communicate findings and build research maturity

Skills

UX research

Mixed methods

Research synthesis

Mentoring

AI in research

English proficiency

German/Dutch language (C1)

Education

Bachelor's/Master's/PhD in HCI or related field

Tools

AI tools

Job description

• Compensation: EUR 5,000 - EUR 5,500 - monthly

Company Description

TOPdesk is an international software company specializing in service management with 700 employees in 8 countries and 5,500 customers worldwide. For ourKaiserslautern office, we are looking for a UX Researcher.

Job Description

As a Senior UX Researcher,you'llwork across multiple product areas. You are partnering with UX Designers, Product Managers, and Engineers based in the Netherlands, Germany, and Hungary to ensure user insight drives strategic and discovery decisions.You'llwork closely with other UX Researchers and contribute to a shared research practice that spans the organization.

Ownership of research direction across one or more product domains,identifyingcritical knowledge gaps and translating them into research questions and study plans

Design and execution of complex qualitative and quantitative research independently, helping product teams understand user behaviors, needs, and pain points before solutions are defined

Synthesis of insights across multiple studies and sources toidentifybroader patterns and strategic product opportunities

Bringing clarity to the decisions that teams and leadership are making, ensuring they are grounded instrong evidenceand a clear reading of the trade-offs

Translation of findings into clear, actionable recommendations that reveal patterns and shape product direction

Collaboration with relevant product teams and management on research implications and decision trade-offs, aligning research across theproduct domain, and navigating competing stakeholder priorities

Feedback to junior researchers and other product colleagues (designers or Product Managers), reviewing their work for quality

Improvement of research practices, standards, andResearchOpsactivities within the team

Evaluation and application of new research methods and AI-supported research techniques responsibly

Regular engagement with stakeholders across product, design, and leadership to communicate findings and build organizational research maturity

Qualifications

Your profile

You have 5+ years of professional experience in UXresearch(medior/senior capacity)

You have successfully planned and led complex end-to-end UX research studies involving multiple stakeholders or user groups

You have a bachelor's, master's, or Ph.D. degree in Human-Computer Interaction, Psychology, Human Factors, Cognitive Science, Social Sciences, Anthropology, Design, or a related field; equivalent practical research experience is also accepted

You work independently on complex research challenges involving multiple studies and stakeholders

You have strong command of both qualitative and quantitative research methods and know when and how to apply them

You are skilled at synthesizing findings across studies to surface broader patterns and strategic product opportunities

You bring clarity to complex decisions and can help teams and leadership act confidently on evidence

You have experience mentoring researchers or improving shared research practices and workflows

You integrate AI tools into research workflows where they improve efficiency without reducing research quality, and critically evaluate AI-generated outputs before incorporating them into findings

You bringstrong communicationskills and can present findings clearly to both direct teams and wider audiences

You have a proactive mindset and a drive for continuous improvement in research practice

You arefluent (C1)in English, ensuring clear communication across teams

Strongly preferred: You are fluent (C1) in either German or Dutch, enabling effective collaboration in German-speaking and/or Dutch-speaking environments

Nice to have:

Foundational UX research training or certification,e.g.Nielsen Norman Group (NN/g), UXPA, or CPUX

Additional Information

• Job security:Permanent employment contract
• Remote work:Option to work up to 50% remotely
• Compensation:Holiday bonus, special payments, monthly tax-free benefits in the form of a Mastercard, corporate benefits
• Flexible working models:Full-time and part-time positions, flexible working hours
• Vacation:30 days of annual leave
• Onboarding:Comprehensive onboarding program and structured training with a dedicated buddy
• Family friendliness:Flexible parental leave arrangements, family-friendly leadership, support for caregiving responsibilities
• Culture:Informal "du" culture, open and collaborative work environment in an international setting
• Development:Individual training opportunities, language learning platform Babbel, and e-learning platform Udemy
• Health & well-being:OpenUp, Wellhub, and in-office massages
• Mobility:Free parking, bicycle parking, bike leasing, and a public transport ticket

You can find a complete list of our benefits here .

If you have any questions, your contacts Fabienne Even and Michelle Dhom will be happy to assist you via email [e-mail] by phone at [phone].
Please note that this email address is intended exclusively for inquiries - applications cannot be submitted through it.