Senior Teleoperations Lead

TSMG Holding; Berlin; On-site; EUR 60,000 - 80,000; Full time

Job summary

TSMG Holding is looking for an experienced Senior Teleoperations Lead in Berlin. You will oversee robotics operations teams involved in AI training and commercial deployment programs, ensuring quality and safety standards are met.

The role involves coordinating teleoperators and serving as a key contact between engineering teams and client stakeholders. Ideal candidates should have operational leadership experience and a passion for emerging technologies.

Qualifications

• Strong operational leadership and passion for emerging technologies.
• Experience managing teams in robotics or autonomous systems.
• Ability to ensure quality and safety standards.

Responsibilities

• Oversee robotics operations teams supporting AI training.
• Coordinate teleoperators to maintain operational excellence.
• Serve as primary contact between field operations and stakeholders.

Job description

About the Role

We are seeking an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs.

In this role, you will be responsible for coordinating teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary point of contact between field operations, engineering teams, and client stakeholders.

The ideal candidate combines strong operational leadership with a passion for emerging technologies and has experience managing teams in robotics, autonomous systems, technical operations, control room environments, fleet operations, or other mission‑critical programs.

Key Responsibilities

Team Leadership

• Lead and coordinate teleoperations teams across multiple shifts
• Manage daily staffing and operational coverage